Onboarding Manager - Payroll

Job Description

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Bready* to make a change ?
The Employee Cloud (Payroll) Onboarding Manager reports to the Director of Employee Cloud Onboarding and is responsible for leading all aspects of their team of Onboarding Consultants, working in close partnership with CS Onboarding Leadership and Enablement. In this role, the Onboarding Manager will be responsible for productivity, customer satisfaction, metrics analysis, performance management, and revenue of their team of Onboarding Consultants. This includes managing cross-functional relationships with Tax Onboarding, Customer Care, Sales, Core and Platform Onboarding, Accounting, Product, and Operations in ways that drive the Onboarding team’s performance and our customers’ success through their payroll implementation journey. About this roll* (Responsibilities ):

• Establish plans and strategies for making sure the backlog health is current and reflects the proper number of projects to meet team objectives regarding go-lives, revenue, and customer satisfaction
• Play a key role in interviewing, hiring, and enabling new team members to support the goals of the business in scaling operations efficiently
• Develop, support, and coach your team of Onboarding Consultants including 1:1’s, team meetings, and ongoing enablement and professional development
• Manage cross-functional relationships and customer expectations that contribute to a high level of customer satisfaction and project velocity

Do you have the right ingredients* (Requirements) ?

• At least 5 years customer service, project management or payroll experience in comparable industries, with 3 years in a people management position. A senior individual contributor may be considered.
• Strong leadership, teamwork, communication & cross-departmental collaboration skills
• Excellent customer service skills with the ability to coach and train others to the same
• Ability to plan and manage at both the strategic and operational levels with autonomy while consistently monitoring the key metrics of the business and proactively driving process improvements

Our Spread of Total Rewards

• Unlimited Vacation
• Sabbatical opportunity after five years
• Professional Development Reimbursement Program
• Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
• Various peer and company recognition programs
• 401(k) and matching
• Medical, Dental, & Vision Coverage
• Mental Health Benefits
• Subsidized backup childcare

*Bread puns encouraged but not required

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

As part of our commitment to the health and safety of our employees and their families, all individuals entering our US workspaces are required to provide proof of full vaccination against COVID-19 unless they have an approved medical or religious accommodation.