Director of Logistics, Partner Services

Job Description

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

The Director of Logistics, Partner Services is responsible for resource management, scheduling, and logistics management within the Partner Services operation. The position will have overall accountability for managing and optimizing all field resources, ensuring Resource optimization and utilization, cost containment and efficiency across all services and Tiers provided by Toast pre and post live.

You will be tasked with managing a rockstar team executing a high volume of work orders by planning and coordinating all pre live and post live services work in lockstep with our partner ecosystem. Collaboration is huge! You must be able to establish and maintain collaborative partnerships, with strong communication, relationship building, and organizational skills.

About this roll * (Responsibilities)

• The Director of Logistics, Partner Services plays a key role in analyzing and recommending solutions to optimize our field coverage.
• Key leader in the development, effective management, and operational optimization of our dispatch management team, tools and process.
• Utilizing Salesforce - Field Service Lightning (FSL) and the building blocks of optimization in partnership with our Business Intelligence team
• Takes the lead in driving strong integration and efficiencies with current providers and working with internal teams to develop new operating strategies.
• Develops and leads projects and strategies that are tied to the Scheduling optimization of all Toast Field Resources and Contractor Partners
• Owns the process evaluation and implementation impacting how we execute in providing a high quality and efficient onboarding experience for our customers while effectively managing costs.
• Responsible for developing strong relationships with key stakeholders including contractors, clients and internal customers.
• Responsible for strategic planning and hiring of their team and will utilize their expertise to ensure the right talent profiles are built into the team to support the needs of the business.
• Develop, coach and support Logistics team members.
• Work closely with Services Leadership in the continued evolution and maintenance of the existing process, infrastructure, and systems.
• Work to maintain a high level of employee happiness while reaching increasingly high company targets
• Collaborate on process improvement initiatives to improve the overall impact of the Logistics team and enable the business to meet key strategic priorities.
• Utilize data to manage and improve quality, speed, utilization, productivity and customer satisfaction

Do you have the right ingredients* ? (Requirements)

• 5-7 years dispatch management experience with a history of meeting/exceeding individual and team targets month over month, and quarter over quarter.
• Experience in the design and management of scheduling, logistics, dispatch and workforce management
• Experience in process creation and process Improvement
• Project Management and Excellent communication skills - verbal and written
• Experience using data to support decision making and to meet and exceed objectives
• Ability to execute on high-level strategy and provide metric and value-focused updates to measure impact.
• Thrive in a fast-paced environment - embrace change
• Ability to problem solve and troubleshoot in a timely manner
• Experience with Salesforce /Field Service Lightning (FSL) or other CRM tools to drive effective use and problem-solving.
• Knowledge, understanding, and empathy for the unique and diverse requirements of the restaurant industry is a plus.
• Ability to work in a fast-paced and ever-changing environment

Our Spread of Total Rewards

• Unlimited Vacation
• Sabbatical opportunity after five years
• Professional Development Reimbursement Program
• Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
• Various peer and company recognition programs
• 401(k) and matching
• Medical, Dental, & Vision Coverage
• Mental Health Benefits
• Subsidized backup childcare

*Bread puns encouraged but not required

#LI-KD1

#LI-Remote

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

As part of our commitment to the health and safety of our employees and their families, all individuals entering our US workspaces are required to provide proof of full vaccination against COVID-19 unless they have an approved medical or religious accommodation.