Facilitator/Instructional Designer, Onboarding

Job Description

Who We Are

KeepTruckin builds technology using the latest advancements in AI and computer vision to improve the safety and efficiency of businesses with vehicles. Over one million drivers and 100,000 companies across every industry trust KeepTruckin’s integrated platform to power their operations, prevent accidents and reduce costs.

At KeepTruckin, we see our hard work rewarded in tangible ways every day, and we believe that intelligence is most powerful when paired with humility. We’re motivated by the opportunity to save lives on the road while impacting and improving every facet of multiple trillion-dollar industries that keep our physical economy moving. KeepTruckin is proud to be a Forbes Cloud 100 company, Forbes Best Startup Employer 2020, and an Inc Magazine Best Place to Work.

About the Role:

Enablement Facilitators are accountable for delivering content that helps our employees develop their skills and knowledge. Your goal is to conduct informative training sessions, help new team members navigate their onboarding schedule, & contribute to the growth of the onboarding program.

The Instructional Designer/Facilitator, Onboarding role is a lead role on the onboarding facilitation team that reports to the Sales Onboarding Program Manager. You will specialize in not only delivering training content to new team members but also responding to requests from stakeholders & leading initiatives to keep the program’s curriculum relevant & engaging.

Ideally, you’ve had experience working in or helped develop an onboarding program that delivered value to new team members from the time they accepted their offer all the way through to hitting their first quota.

What You'll Do:

• Deliver training to predominately entry to mid-level front-line CS & Sales staff
• Support multiple classes of new team members from their initial onboarding through their ramp period
• Coach new team members on sales strategy & process adherence as they advance through the early stages of their on-the-job experience
• Conduct exercises and activities that enhance the learning process
• Source and/or create Enablement content including but not limited to:
  • Structured slide decks
  • Internal Product and other “One Pagers”
  • Videos (including voice over and/or webinar-style/screen-share)
  • eLearning experiences
  • Email Templates
  • Talking Points/Scripts
  • Role Plays
  • Facilitator Guides
  • Sales Playbooks (SOPs not included, they are out of Enablement scope)
• Schedule training sessions
• Intake facilitator requests & align with the Sales Onboarding Program Manager on strategy for launching new onboarding initiatives

What We're Looking For:

• 2+ years building content and facilitating training across a multi-site sales organization
• 2+ years of progressive responsibility in Enablement, L&D or Training roles in a high growth, B2B, SaaS organization
• Experience in either expanding or working within an onboarding program that delivered value to new team members through their ramp period
• Exceptional communication (both verbally and in writing), presentation, and interpersonal skills
• Bachelor’s Degree in related field.
• Solid knowledge of the latest corporate training techniques.
• Excellent time management and organizational skills.
• Ability to build relationships and promote a work environment focused on team development and constant coaching
• In-depth knowledge of learning theories and instructional design models
• Ability to write effective copy, instructional text, audio and video scripts

Creating a diverse and inclusive workplace is one of KeepTruckin's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please do not let an arrest or conviction record prevent you from applying for employment at KT. KT considers qualified applicants with arrest and conviction records.

Please review our Candidate Privacy Notice here.

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