IT Support Engineer

Job Description

Who We Are

KeepTruckin builds technology using the latest advancements in AI and computer vision to improve the safety and efficiency of businesses with vehicles. Over one million drivers and 100,000 companies across every industry trust KeepTruckin’s integrated platform to power their operations, prevent accidents and reduce costs.

At KeepTruckin, we see our hard work rewarded in tangible ways every day, and we believe that intelligence is most powerful when paired with humility. We’re motivated by the opportunity to save lives on the road while impacting and improving every facet of multiple trillion-dollar industries that keep our physical economy moving. KeepTruckin is proud to be a Forbes Cloud 100 company, Forbes Best Startup Employer 2020, and an Inc Magazine Best Place to Work.

About the Role:

Key Deliverables

• Ability to build strong relationships with all Teams
• Hands on experience over network communications equipment including, routers, switches, firewalls, Wireless controllers, Access controls
• Expertise in MDM solutions (Microsoft Intune, JAMF, Workspace One, etc.)
• Ability to handle multi-OS installation and troubleshooting
• Understanding of IP networking and routing protocols
• Provide Level-1/2 support, troubleshooting to resolve customer issues.

What You'll Do:

• Taking ownership of customer issues reported and seeing problems through to resolution
• Researching, diagnosing, troubleshooting and identifying solutions to resolve network issues
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams/ vendors
• Coordination with all stakeholders including vendor to resolved customer issues
• Ensuring that SLA’s are met with timely resolutions
• Basic understanding of SaaS applications (OKTA, G-suite, Slack, Better Cloud, Atlassian)

What We're Looking For:

• Must have Bachelor of engineering in computer science or equivalent
• Minimum 1-3 years IT support experience
• Must have Customer Handling experience
• Strong follow-up skills
• Technical troubleshooting Expertise
• CCNA & CCNP, MCITP, Office 365 Certifications preferred
• Should have strong communication skills (written/verbal)
• Call Center IT Support experience is a plus point
• Must be willing to work in flexible working hours

Creating a diverse and inclusive workplace is one of KeepTruckin's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Creating a diverse and inclusive workplace is one of KeepTruckin's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Notice here.

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