Service and Repair Coordinator/Buyer

Job Description

Job Title

Job Description

If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. You may contact 888-367-7223, option 5, for assistance.

Effective January 4th, 2021, all U.S.-based employees are required to be fully vaccinated against COVID as a condition of employment at Philips. Employees with a sincerely held religious belief and/or disability impacting their ability to obtain the COVID vaccine can request a reasonable accommodation.

*Montana employees are currently excluded from this requirement at this time.

In this role, you have the opportunity to:

Respond to customer parts and purchased services requests via SAP workflow, multi-vendor parts email box, Salesforce, and phone calls. You will maintain effective communication with customers, managers, and vendors to efficiently procure appropriate parts and approvals to resolve service parts issues in a timely manner.

You are responsible for (but not limited to):

• Vendor management – developing relationships with vendors and working closely with the field and vendors on disputes.
• Sourcing strategic materials.
• Negotiation.
• Communicating and following up on parts delivery; keeping appropriate personnel informed on all delivery statuses.
• Issuing Purchase Orders (POs), per established processes.
• Seeking field approvals, per established processes.
• Escalating parts issues to the manager when necessary, maintaining customer and vendor relations with a high degree of customer satisfaction.
• Managing customer service activity as required by contract.
• Understanding, reviewing, and managing your personal performance metrics to maintain acceptable productivity.
• Working the assigned shift hours: Monday – Friday, shift rotations of 10AM – 7PM or 12PM – 9PM CST. Hours are subject to change to support the team.
• Working on-call during nights and weekends on an occasional basis.
• The working environment will be remote and/or in the Nashville office.

You are part of:

The Philips Multi-Vendor Services organization, which is a part of our Services and Solutions Delivery organization. This is a growing healthcare space as facilities look to consolidate service vendors and contracts, translating to account partnerships and future growth of their networks.

Philips has experienced significant growth in the Greater Nashville area since the original announcement of adding 800+ jobs in 2017. Philips is a global leader in health technology, and we are looking to build our teams in Nashville with passionate, inspirational, collaborative, and diverse professionals empowering excellence around the world for Philips to achieve our mission to improve the lives of 3B people a year by 2030.

To succeed in this role, you should have the following skills and experience:

• High school diploma required. Some college education and/or equivalent work experience is preferred. Bachelor’s degree is a plus.
• Proficiency with Microsoft Office and familiarity with industry-standard purchase order software platforms; SAP, Salesforce, or ServiceMax experience is a plus.
• 1+ year of purchasing experience is preferred
• Ability to demonstrate excellent verbal, written, and interpersonal communication skills.
• Ability to demonstrate impeccable attention to detail
• Ability to demonstrate strong negotiating skills
• Ability to work well with a team, but also possesses the ability to be a self-driven independent operator who can make decisions that meet departmental goals and intent without constant supervision
• Ability to handle multiple conflicting business issues simultaneously under strict time constraints
• Ability to thrive in a high stress, fast-paced environment
• Ability to ensure department readiness for FDA, internal audits, and Internal Control Standard (ICS) compliance.

In return, we offer you:

The ability to collaborate with, learn and grow from colleagues in a highly complex, global organization where you can use your strengths to help drive strategic business initiatives for Philips. Additionally, we provide you a dynamic working environment in an innovative business, paired with a competitive salary, excellent benefits, and a supportive atmosphere where you can sharpen your talents with new challenges and career opportunities.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.

Company relocation benefits will not be provided for this position. Candidates need to live within the territory or within commuting distance to Nashville, TN.

Our hybrid working model is defined in 3 ways:

We believe in the importance of impactful collaboration: There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.

We embrace flexibility: Choosing where, when, and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams, and our customers on a case-by-case basis.

We want to be at our best: The way we work, and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Equal Employment and Opportunity Employer/Disabled/Veteran

#LI-PH1

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.
Equal Opportunity Employer/Disabled/Veteran