Technical Account Manager

Job Description

Job Title

Job Description

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to make life better
Looking at the challenges the world is facing today Philips’ purpose has never been more relevant. So whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.

You are responsible for

• Serving as the internal advocate for the customer, helping to drive support in order for the customer to achieve their business objectives.
• Assisting customers in solving point-in-time technical challenges
• Acting as a direct point of contact for the customer and account team to drive resolution of product and support issues and communicate within the organization to meet the customer’s needs.
• Deep understanding & maintain documentation of assigned customers’ environment and leverage this information to ensure overall system health & optimum performance
• Using technical acumen, solution expertise and customer-facing skills to effectively represent Philips within a customer’s environment and drive discussions with senior leadership regarding incidents, trade-offs and risk management
• Providing advocacy and tactical technical advice to help plan, maintain, expand and upgrade solutions using standard methodologies, and enthusiastically keep your customers’ Philips environments operationally healthy
• Collecting Voice of Customer (VoC) input

You are a part of
Enterprise Diagnostics Informatics (EDI)

To succeed in this role, you’ll need a customer-first attitude and the following

• Bachelor’s Degree in Computer Science/Engineering or related discipline
• 10 – 12 years of working experience with min 5 years in similar capacity
• Technical Background in Biomed/Infrastructure/Troubleshooting/Technical Consulting/Systems Administration/Networking/DevOps/Applications Development
• Experience in Services/Solutions Delivery and Operations Management in a similar environment
• Experience leading a small team
• Experience leading solution delivery projects
• ITIL Foundation certification a plus
• Strong communications and presentation skills
• A strong team player

In return, we offer you
Endless opportunities to learn and develop your career in the directions to which you aspire. Philips Healthcare is a place where you will work with others whose far-reaching ideas and accomplishments have impacted over 200 million lives already.

How we work at Philips
Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart – which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home – for our hybrid roles.
Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:
We believe in the importance of impactful collaboration: There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.
We embrace flexibility: Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.
We want to be at our best: The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.

Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

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