SMB Revenue Innovation Lead

Job Description

Nextdoor is where you connect to the neighborhoods that matter to you so you can belong. Our purpose is to cultivate a kinder world where everyone has a neighborhood they can rely on.

Neighbors around the world turn to Nextdoor daily to receive trusted information, give and get help, get things done, and build real-world connections with those nearby — neighbors, businesses, and public services. Today, neighbors rely on Nextdoor in more than 275,000 neighborhoods across 11 countries.

As the SMB Revenue Innovation Lead at Nextdoor, you’ll design and launch new SMB revenue streams and customer experiences that drive business growth. You deeply understand our customer journey and needs, and identify strategic opportunities that will drive acquisition, onboarding and long term success for our customers. You’ll lead all aspects of the program development for new revenue streams/channels: from business case building, partner/vendor selection, incubation to launching and scaling globally. You’ll test, incubate, launch and scale new experiences across multiple platforms as well as work cross-functionally to shape the Nextdoor SMB revenue strategy as we continue to grow.

If you want the challenge of fast-paced growth, the satisfaction of seeing your insights and business strategy come to life, and the pride in helping grow a world-class scaled revenue team, this is the place for you.

Your responsibilities will include:

• Drive business growth through launching new customer experiences and treatments (sales, marketing, support across the lifecycle) and incubate/oversee vendor operations to execute where applicable
• Own the revenue target for direct sales and customer success across the lifecycle (acquisitions, onboarding, same store) and lead the team to achieve revenue and retention goals
• Develop deep understanding of customer behavior and product performance to identify priority segments and treatments to maximize outcomes, in partnership with Data Science, Product, Marketing, Support and XFN teams
• Establish incubation operation to experiment and validate sales/marketing/support motions and customer experiences, prior to scaling; define tools, infrastructure and resources needs to scale
• Develop framework for scaling new treatments, guided by ROI
• Partner with Product Management and Engineering to scale learnings into the product experience
• Over time, hire and grow/develop the sales and customer success team and operating model

• 12+ years of demonstrated experience in management consulting, strategic planning, revenue strategy, and vendor sales management
• 5+ years experience in the digital marketing ecosystem and familiarity with digital advertising platforms
• You will be a self-starter, independent thinker, deeply analytical and detailed-oriented, capable of working in a structured manner to thrive in ambiguity
• Passion for building a new business from the ground-up
• Incredible focus on the customer
• Excellent communication and interpersonal skills
• Experience launching new business areas/service models with vendor sales teams

At Nextdoor, we empower our employees to build stronger local communities. To create a platform where all feel welcome, we want our workforce to reflect the diversity of the neighbors we seek to serve. We encourage everyone interested in our purpose to apply. We do not discriminate on the basis of race, gender, religion, sexual orientation, age, or any other trait that unfairly targets a group of people. In accordance with the San Francisco Fair Chance Ordinance, we always consider qualified applicants with arrest and conviction records.

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