Inbound Sales (Bookings) Associate

Job Description

Making it easy to live well — whenever, wherever At Zeus Living, we believe housing shouldn’t constrain how, where, and when you want to live. At the center of everything we do are our people—our customers, partners, and the Zeus team. That’s what our founders knew when they started Zeus Living in 2015, setting out to make renting a home easier. The goal then—and now—is to create a new, modern mode of housing, making it easy to live well—reliably, safely, comfortably, even stylishly—wherever, whenever. We’ve grown and learned a great deal since we started. Today we’re a hardworking team of creators, problem-solvers, and strategists committed to our vision and values. Based in San Francisco and backed by Airbnb, Comcast, Bowery, and Initialized Capital, we’ve raised $125M in funding. The Role We are looking for a sales savvy and action-driven Inbound Sales (Bookings) Associate. They will be responsible for creating Zeus’ first impression for prospective residents. They do this by assisting our residents in finding the perfect home for their 30+ night stay, guiding residents through the booking process, and ensuring a successful stay that can lead to booking extensions. Inbound Sales (Bookings) Associates spend the majority of their time working from our CRM by talking with prospective residents via phone, SMS, chat, and email. They primarily respond to and follow up on inbound B2C inquiries. The Inbound Sales (Bookings) team, alongside the Resident and Owner Experience teams, form our Customer Success Department. Our shared goal is to ensure that our residents have fantastic Zeus stays. We are a fully remote team of relationship builders and creative problem solvers. This is a full-time position with a schedule of Sunday to Thursday, 9am to 6pm EASTERN OR CENTRAL TIME.

What You’ll Do

• Respond to and follow up on inbound B2C inquiries in our CRM
• Build relationships with prospective residents and pitch them on the Zeus experience
• Develop expertise in our inventory and cities to help residents find the right Zeus home and neighborhood for their upcoming stay
• Develop expertise in our product and process to walk residents through the booking & resident screening processes, and to assist with subsequent lease adjustments
• Manage the Zeus bookings calendar, minimizing vacancy where possible
• Collaborate closely with almost all Zeus teams - specifically with Resident Experience, Owner Experience, Product, Pricing, Operations, and Real Estate Partnerships
• Work in a fast-paced startup environment with a driven focus on growth & quality

What You Bring

• Relevant experience in sales, customer service, hospitality, real estate, etc
• An intuitive sense for prioritization and execution
• Independent problem-solving skills with a passion for collaborating
• Excellent verbal and written communication skills
• A knack for detail, efficiency, and organization
• Startup experience and general enjoyment of working in a high volume, fast-paced environment
• Positivity, optimism, and empathy
• Technological proficiency and past experience using CRM platforms, property management software, and Google Suite
• Spanish speaking is a plus

Our Benefits

• Zeus subscribes to the philosophy of total rewards, ensuring that our people are taken care of and supported holistically:
• Estimated yearly salary of $50,000 - $60,000*
• A chance to own a part of the business via stock options
• Medical, Dental, and Vision coverage for you and your dependents
• 401(k) with a company match (100% of the first 3% you contribute, and 50% of the next 2%)
• 20 paid days off per year. After 2 years with the company, you’ll receive 30 days per year
• And many more...ask us about all of this on your first chat with the Talent team

If you are hired in the US, we will require you to prove that you have received the COVID-19 vaccine or have a valid religious or medical reason not to be vaccinated. *For cash compensation, we set our estimate ranges for all roles based on function and level using San Francisco rates, benchmarked against similar stage growth companies. Final offer amounts may vary from these estimates and will be ultimately determined by multiple factors including the candidate’s geographic location and career experience. As we aim for transparent and equitable compensation conversations for all of our roles, your recruiter will raise this point with you on your initial phone screen and we encourage you to ask any questions you might have. You can find more about what we offer here! At Zeus Living, We Are: Transparent : honest, authentic, communication, access to info, hard truths Humble : self-aware, ask for & accept help, inclusive, collaborative, respectful, thankful Iterative : speedy, willing to break things, growth-minded, creative, process-driven Human-centric : above & beyond service, surprise & delight, make things right At Zeus Living, we believe that bringing together people who have different worldviews, personal circumstances, and experiences improves our customer service, work, environment, and one another. Diverse strengths, abilities, interests, and perspectives power the flow of innovation and creativity, which is vital to our success. We encourage people from all walks of life—all backgrounds, identities, genders, ages, races, religions, abilities, and socioeconomic statuses—to apply. Zeus Living is an equal opportunity employer and we will provide reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know. Apply for this job