Data Migrations Specialist

Job Description

The User-Migrations team helps migrate data to and from the Stripe platform. This team works directly with global payment service providers, Stripe users, and internal stakeholders to ensure secure, on-time, and compliant transfers of payment information.

You will:

• Act as the primary voice of the User-Migrations team; working closely with current and new Stripe users, third party processors, and internal Stripe teams.
• Become an expert in migrating data to, from, and within the Stripe platform.
• Translate complex technical information and processes into clear and concise documentation tailored to a variety of audiences.
• Establish and develop relationships with external payment processors and internal Stripe teams; identifying and implementing best practices and process optimizations.
• Create and optimize team processes, documentation, and tooling to scale Stripe’s user migration operations.
• Identify technical and procedural bottlenecks, support escalation management, and drive accountability across stakeholders.

We’re looking for someone who has:

• 4+ years of experience in a user-facing technical/support role, a passion for technology, and sharp problem solving skills.
• Strong written and verbal communication skills across technical and non-technical audiences.
• A thoughtful, patient, and friendly communication style, and enjoys teaching/educating others through scalable content and documentation.
• Great organizational and time management ability, balancing multiple migration efforts at once.
• A technical aptitude and curiosity to learn command line tools and scripting.
• Familiar with SQL and is comfortable building basic queries and modifying more complex ones (using SQL in current or previous role/s).
• Great teamwork and collaboration aspirations with a desire to contribute to a high performing team.

Nice to haves:

• Experience working at a high-growth software company
• Experience working with Enterprise clients in a consultative engagement
• Understanding of and experience with migrating sensitive data