General Manager, Customer Lifetime Experience

Job Description

Who is Credible?

We believe life’s changes create financial needs for people and that the traditional financial system often puts up unnecessary obstacles. People celebrate major milestones like going to college, getting married, and buying a home. And most of the time, these milestones come with financial implications.

At Credible, we have built a company with the mission of bringing transparency, choice, simple processes, and savings to accessing credit for life’s important moments. What you see is what you get. We are committed to being upfront, honest, and clear about your options. There are no mysteries, no hidden fees, and no secret clauses.

Credible is a fast-growing Fintech company that is disrupting the lending market and helping people save money and get out of debt faster.

About the role

Credible is looking for a user-centric, data-driven, and results-oriented General Manager, Customer Lifetime Experience to lead a cross-functional team focused on retention and engagement efforts. This person will be responsible for increasing the lifetime value of our user base and will be accountable for the growth, profitability, and user experience for Credible’s returning users. Reporting to our Chief Product Officer, this is a high visibility role, with a clear mandate, that will have a significant impact on the company’s overall business objectives.

This opportunity is for an ambitious individual with a background in fintech or consumer tech, who has a track-record for being high-performing, analytical and strategically-minded. The successful candidate will be eager to step-up and embrace significant responsibility and accountability in a high-growth company and operate within the Executive levels of the organization.

The role is full time and compensation will be based on experience.

You will:

• Define and own the vision, strategy and roadmap for growing lifetime value across Credible’s entire user base
• Systematically identify opportunities for Credible to increase engagement and retention through new go-to-market product initiatives, features, and awareness touchpoints
• Work with a dedicated design and engineering team to research, ideate, user test, build MVPs and scale successful tests
• Work with your data analytics colleagues to deeply understand user behavior and engagement metrics, employ data science strategies, and identify any new tracking and reporting needs
• Develop an understanding of all of our product experiences and how they can fit into a cohesive offering
• Collaborate with your cross-functional team to craft compelling lifecycle engagement journeys and promote product offerings to our users
• Participate in the setting of company budgets and long-range planning
• Create and foster a motivating cross-functional team environment where you will lead and mentor your team members

Education and Experience:

• Strong track record in a General Manager and/or Product Management role for web-based consumer Internet products. Experience with P&L ownership is a plus
• Passion for creating exceptional user experiences that address real user needs and that have proven to gain meaningful consumer traction
• Experience shipping both web and mobile apps preferred
• Experience working closely with email marketing teams to deliver experiences throughout a user’s lifecycle
• Ability to use research, data, your experience and product instincts to identify the most impactful areas of focus
• Meaningful experience working on product growth or retention, or on product innovation teams
• Highly detail-oriented with excellent verbal and written communications, and interpersonal skills
• Possess strong operational and strategy experience, preferably at a fast-growing company
• Bachelor's Degree; Masters preferred
• Have a demonstrated ability to drive business results in a collaborative, cross-functional environment
• Can be influential within the organization to garner internal support for key initiatives
• Technical aptitude - through education or experience, it's important that you can work closely with engineers to evaluate different approaches to implementing product features, weighing cost/benefit tradeoffs

Why work at Credible?
We are a fast moving group of people who really care about impacting the lives of our customers. We empower our employees to make decisions, take risks, drive our business, and make changes when we don’t get it right. These are our values:

• Exceed Customer Expectations: We provide an exceptional experience to each and every customer that compels them to share it with others.
• Take Ownership: We are trusted to make decisions that are in the best interests of our customers and our business. We think and act like owners. We care – and that makes all the difference.
• Be Curious: We are curious, ask questions, seek to understand, and try new things.
• Do the Right Thing: We earn trust by being transparent, respectful, and honest with each person with whom we interact.
• Get Results: Results fuel our excitement and we know how our personal accomplishments tie to the success of the company.
• Be Bold: We are courageous and take risks that scare us. Our enthusiasm for experimenting is how we will find the next breakthrough.

Our benefits:
We offer competitive compensation, generous benefits, free food, and a flexible vacation policy. But mainly, you want to work at Credible because you believe in our mission and want to have a major role in delivering on it! We look forward to getting to know you. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.