Business Analyst - Customer Success

Job Description

Business Analyst, Customer Success

What we do

Uptake is the premier Industrial Intelligence company, providing industrial analytics and data software-as-a-service (SaaS) that empowers major industry leaders to optimize performance, reduce asset failures, and enhance safety. At Uptake, we combine our strengths — machine learning, analytics, data visualization, and software development — to deliver actionable insights that make the industry more reliable, productive, safe, and secure.

What you’ll do

Our Customer Success (CS) Team is responsible for ensuring our customers receive an outstanding customer experience and meet their business goals. You will partner with the Customer Success team with a shared goal of providing our customers with an exceptional experience with their programs using Uptakes product suite. We are committed to working with customers throughout the customer’s lifecycle and ensuring each one receives the maximum value from our solutions. We work with our customers to build relationships, learn about their businesses, and drive value based on our customers defined goals and objectives.

The CS, Business Analyst (BA) primary role is to support the Customer Success Team and our customers in relation to all data and analysis requests. As the CS, Business Analyst you will own and take responsibility for all recurring and ad hoc data analysis/visualization and reporting needs. In addition, you will work with a cross functional team to identify and automate and/or productize various insights that drive our Customer outcomes.

The ideal candidate will have experience in pulling, analyzing, visualizing and automating reports and insights with excellent attention to detail, project management capabilities, and great communication skills.

Responsibilities

• Demonstrated analytical, quantitative, and qualitative analysis skills required
• Experience using statistical computer languages (R, Python, SQL, etc.) to manipulate large data sets and draw insights
• Highly analytical thinker with ability to derive insights beyond the “obvious”
• Ability to produce and present succinct analysis and findings to all levels within the organization
• Experience with development of business requirements and report development and design a plus
• Excellent technical skills in Excel, Word, Outlook and PowerPoint with ability to rapidly learn new software system required
• Demonstrated ability to independently develop new Excel models, charts and graphs as necessary
• Exceptional collaboration, communication, interpersonal and negotiation skills.

Qualifications

• Team player with strong interpersonal skills
• Prioritization and time management skills
• Excellent analytical and communication skills
• Self-motivated
• Positive attitude
• Inquisitive
• Adaptable
• Problem solver

Why work here

Uptake is a values-driven organization, and we are excited about what we do! We’re flexible, honest, hardworking, and collaborative. As a team, we bring our diverse backgrounds, beliefs, and experiences together to solve tough, important problems. We support and challenge one another to bring out the best in each of us, and we have fun along the way. We are proud to have been named as a Best Large Company to work for in Chicago on Built In Chicago’s Best Places to Work list in 2022 as well as #6 on the tenth annual Crain’s Chicago Business Most Innovative Companies List .

We offer generous benefits including health, dental, vision, parental leave, 401K match, unlimited PTO, and an annual stipend for continuing education, to name a few. Uptake's benefits foster the work-life balance that we know is essential to building a collaborative and authentic culture, and to the impact that we make on our customers day in and day out. We are also proud to be recognized by Purpose Jobs for Best Benefits at a Mid-Size Tech Company in 2022. Learn more at https://www.uptake.com/careers .

Uptake welcomes and encourages applications from all individuals, without regard to any prohibited ground of discrimination, including from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.