IT Support Analyst I

Job Description

Who is Credible?

We believe life’s changes create financial needs for people and that the traditional financial system often puts up unnecessary obstacles. People celebrate major milestones like going to college, getting married, and buying a home. And most of the time, these milestones come with financial implications.

At Credible, we have built a company with the mission of bringing transparency, choice, simple processes, and savings to accessing credit for life’s important moments. What you see is what you get. We are committed to being upfront, honest, and clear about your options. There are no mysteries, no hidden fees, and no secret clauses.

Credible is a fast-growing Fintech company that is disrupting the lending market and helping people save money and get out of debt faster.

About the Role:

Credible is seeking an IT support analyst I to provide support to our organization. The ideal candidate will have the technical skills to respond to a variety of support requests with a focus on excellent customer service. In this role you’ll be the first line of support for our end-users dealing with a variety of issues on a day to day basis.

Responsibilities:

• Providing level 1 helpdesk support to Credible end-users within established SLA's
• A desire to learn and grow with the team as our needs evolve
• Troubleshooting general software and hardware issues (Mac OS & Windows 10)
• Ability to write clear and concise documentation
• Providing end-user training as needed
• Account creation / deactivation in multiple systems including Active Directory, OneLogin, G Suite, Slack & Microsoft O365
• Imaging PC and Mac devices to company standard
• Maintaining company hardware inventory and asset labeling
• Occasional after-hours or weekend work as required

Education and Experience:

• Experience supporting mixed environments (Mac OS & Windows 10)
• Experience working with helpdesk ticketing systems
• Ability to multitask and prioritize assigned tickets to meet deadlines
• Excellent customer service skills
• Associate or bachelor's degree preferred
• 12 months helpdesk or IT support experience preferred
• Apple Mac OS or Microsoft desktop (Windows 10/11) certificates a plus

Why work at Credible?
We are a fast moving group of people who really care about impacting the lives of our customers. We empower our employees to make decisions, take risks, drive our business, and make changes when we don’t get it right. These are our values:

• Exceed Customer Expectations: We provide an exceptional experience to each and every customer that compels them to share it with others.
• Take Ownership: We are trusted to make decisions that are in the best interests of our customers and our business. We think and act like owners. We care – and that makes all the difference.
• Be Curious: We are curious, ask questions, seek to understand, and try new things.
• Do the Right Thing: We earn trust by being transparent, respectful, and honest with each person with whom we interact.
• Get Results: Results fuel our excitement and we know how our personal accomplishments tie to the success of the company.
• Be Bold: We are courageous and take risks that scare us. Our enthusiasm for experimenting is how we will find the next breakthrough.

Our benefits:
We offer competitive compensation, generous benefits, free food, and a flexible vacation policy. But mainly, you want to work at Credible because you believe in our mission and want to have a major role in delivering on it! We look forward to getting to know you. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.