Site Reliability Engineer

Job Description

One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team. Job Responsibilities • Identify and investigate potential and actual customer performance problems, recommend and prioritize remediation, and assess effectiveness of remediation actions • Participate in and provide feedback on product design, especially with regard to reliability and availability • Drive initiatives with partner teams to improve the reliability and performance of the Service through improved system design • Drive a culture of intolerance to manual activity which results in a highly automated environment delivering scalable solution • Work Closely with Customer facing teams (Technical Account Mangers and Program Teams) to understand and prioritize the Customer issues • Drive monitoring and automation initiatives • Create and present Performance reports for technical and management stakeholders • Work closely with Engineering teams to communicate and prioritize the service impacting issues • Reproduce and test the Customer issues in the Lab • Develop Automated scripts and tools to Enable monitoring of the Service • Be part of on-call rotations Requirements • 4+ years experience in troubleshooting and triage of technical issues in a fast paced environment, to support customers. • 4+ years experience in Network Operations or Product Support • Advanced knowledge of modern programming languages, especially Python • An ability to understand large complex systems and a passion to constantly improve environments • Strong networking knowledge: TCP/IP, IPSEC, VPN, NAT, Routing Protocols, AAA • Set priorities and work efficiently in a fast-paced environment • Demonstrated ability to deliver results on time with high quality and attention to detail • Demonstrated ability to work with ambiguous requirements, adapt, and learn • Experience with data analytics tools(Splunk, Kibana) • Keen (data-driven) decision making skills under incomplete information • Excellent face-to-face and remote customer rapport • Bachelor’s degree in Electrical Engineering, Computer Science, or Computer Engineering • Up to 10% travel To learn more about this site and other office locations, please click here !