Sales Engineer

Job Description

Help Scout is unlike other SaaS companies. We’re a B-Corp that has achieved the trifecta: We care about the Product, the Customer, and the Employee. With over 12,000 happy customers who consistently rate us above the competition in NPS ratings; our employees believe in the vision and the remote-first culture; and a customer-friendly product that has 99.99% up-time, Help Scout pursues excellence in all three domains. Over the last 10 years, we’ve seen consistent growth as a company and in 2022 we’re looking to accelerate that growth by expanding our Account Management team. We are looking for individuals who want to be part of a team who cares about their customers and knows that the best way to serve them is by being a product and industry expert who can guide them to the right outcome. Help Scout is a fully remote company and has been for the last 10 years. We’ve figured out how to onboard employees the right way and we know how to generate a close-knit team even when spread out across the globe. Come take a look. This is a full-time, remote position. Sometimes our sales process gets a little technical and in order to win the deal, our sales process needs someone who can talk the talk AND walk the walk. This is an exciting opportunity to join a growing sales org and have an immediate impact. You’ll work closely with our AEs and AMs to create a customized demo experience for our larger customers. You’ll be brought in on technical calls where you get to showcase your technical knowledge and product expertise. You also get the chance to lay the groundwork for our onboarding team.

Core Responsibilities

• Assist your partner AEs and AM in the sales process.
• Answer prospective customers’ technical questions, which can include security reviews, mapping out technical requirements, API integrations, etc.
• Own and maintain the sales team demo environment.
• Create demo experiences that are unique to customer use cases.
• Advise customers on why they should choose Help Scout.
• Create how-to videos that answer some of the more common questions.
• Work with the Product Marketing and Support teams to create technical one-pagers for our customers.

About You

• 4+ years in a customer facing roles.
• Minimum of 1 year in a Sales Engineer role.
• Experience with third-party APIs. Coding skills are a plus.
• Love to speak with customers and have a knack for winning the deal.
• Strong presentation skills.
• Curious.
• Team first mentality.
• Organized and great at managing time.
• Enjoy problem solving.

#LI-Remote Benefits Competitive salary - Our salary formula is public to all employees (but doesn't divulge your specific salary) and we update it at least once per year. Your salary is the same no matter where you live. Our goal is to pay at or above the market rate of a US-based tech hub like Boston or Seattle. Health and dental insurance - We cover you and your family's health/dental insurance 100%. If you are based in the US, we'll cover you on our Aetna policy. If you're based outside the US, we'll reimburse your out-of-pocket health and dental insurance costs. Long-term/short-term disability insurance & life insurance - we cover 100% of the premiums for LT/ST disability insurance and base life insurance. You also have the option to purchase supplementary life insurance through our provider (currently US only). Flexible vacation - Take time off when you need it! We recommend 3-4 weeks in addition to public holidays, but there are no firm rules. We trust you. Sabbatical - After you've been at Help Scout for 4 years, you get a month of paid vacation (in addition to regular vacation) and $2,500 to spend towards travel, learning, projects or anything else during your time off. Read about what our CEO did. Paid parental leave, including adoption and foster care - 12 weeks of paid leave for all new parents. 401k with 1% match - via Betterment for Business (currently US only) Personal Development stipend - Up to $1,800 per year to improve your craft Bonuses - everyone is eligible to receive a quarterly bonus up to 8% based on shared company revenue goals. Set you up for success — we’ll get every new teammate a Mac laptop or equivalent of their choice, and provide a $1500 stipend so you can feel ready to work from home. We also cover up to $350 USD per month if you'd like to rent a co-working desk somewhere. Complete transparency - Everyone has full access to business metrics and financial information about the company. About Us Help Scout is made by roughly 160 people in 80+ cities around the world, all with a passion for helping others. We come from diverse backgrounds and are united by an enthusiasm for great products and delightful customer experiences. Help Scout launched in 2011 and today we have more than 12,000 paying customers in 140+ countries. Why Help Scout? We're remote. It doesn’t matter if you’ve worked remotely before — we’ve been doing it for nearly a decade and are helping to write the playbook — we’re happy to show you the ropes. Most folks that get a taste of working in a "remote first" company have a hard time going back to the old way of doing things. We’re passionate about diversity and inclusion. The data is abundantly clear about diverse teams being more successful, and we're dedicated to setting the team up for success. Today our leadership team is 62% women, and that's just the start. Here's our DEI Dashboard where you can see all of our team demographic data and read about our commitment to this work. We're committed to SMBs for the long term. Help Scout is focused entirely on serving small and midsize businesses, typically up to 500 employees, because those companies view customer service differently. It's not a cost to be optimized, it's their most effective marketing tool and a key differentiator from the competition. We built Help Scout for companies that truly value being customer-centric (like us) and want a product that shares their values. We're leaving the world better than we found it. Did you know Help Scout is a certified B Corporation, with a mission to give away at least 1% of our product through Help Scout for Good ? Our company exists not just to help ourselves, but to invest in our team, our customers, our community, and our environment. Our commitment to you We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion . We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We have read the studies and understand that diverse teams build better products, bring more perspective to the table, contribute to a company’s financial success and help foster a more inclusive environment for all employees, but the bottom line is that it's the right thing to do. Apply for this job