athenaNet Admin

Job Description

Company Description:

Quartet is a leading tech-enabled behavioral health company that works with health plans, systems, and provider groups to deliver speed to quality behavioral health care for all. Through sophisticated data and analytics, along with personalized services, Quartet exists to advance quality care as defined by four measures: speed to care, seamless patient experiences, improved health outcomes, and affordability for patients. The company is backed by venture funding from top investors including Oak HC/FT, GV (formerly Google Ventures), F-Prime Capital Partners, Polaris Partners, Deerfield Management, Echo Health Ventures, Centene Corporation, and Independence Health Group.

innovaTel is a leading telepsychiatry provider dedicated to improving access to exceptional psychiatric care. innovaTel partners with clinical organizations to provide a range of services to both adults and children including psychiatric evaluations, therapy, medication management, patient education and consultations.

In 2021, Quartet acquired innovaTel and are now coming together to deliver on our shared mission, delivering speed to quality mental health care for all. We are deeply committed to growing a diverse team and an equitable and inclusive culture where all Quartetians are empowered to be themselves and do their best work. We know this is vital in realizing our mission to improve the lives of people with mental health conditions. As part of our commitment to building a diverse team, we have signed the Parity Pledge and actively encourage applicants of all backgrounds to apply.

About the Team & Opportunity:

The Engineering Product Management team is responsible for assisting QuartetHealth and Innovatel Medical providers, Clinical staff and Care Coordinators in meeting their daily operational as well as product support needs. As the athenahealth administrator, you will work alongside Innovatel Medical Subject Matter Experts to ensure the EMR and Practice Management System functions appropriately for all end users. You will also work directly with the Athena Customer Success and Client Support Teams to optimize current workflows and troubleshoot ongoing issues.

Accountabilities:

• Manage user access - New user Creation, SSO management, Role/Permission updates
• Triage issues from end users across Clinical, Revenue Cycle and Patient Engagement functions and log them in the respective ticketing systems by severity types
• Update and maintain administrative tables in athenaNet as it relates to Issues, Updates, and Expansion, including new service offerings and new clinic location add ons
• Manage multi-phase project plans, including execution of tasks/deliverables and maintenance of risk and issues log
• Manage athenaNet environments (production, clienttrain and preview)
• Develop, update and schedule reports through Report Builder as well as partner with data analytics teams to utilize data view as necessary
• Work on other related and applicable job duties as assigned

Minimum Qualifications:

• Bachelor’s degree or equivalent professional experience
• Minimum of 3 years experience with athenahealth including a comprehensive understanding of Collector, Communicator and Clinical workstreams and administrative tables
• Excellent Written and verbal communication skills

Preferred Qualifications:

• Understanding of API and HL7 Interfaces
• Experience with Salesforce and JIRA
• Experience with athenaOne implementation
• Experience with athenaTelehealth
• Experience with GSuite

Employee Benefits for Quartet include: Unlimited vacation, volunteer opportunities, team events, mental healthcare coverage of 15 free therapy sessions + unlimited copay reimbursements, medical, dental + vision coverage, generous parental and military leave, commuter benefits, 401K, and stock option grants.

Want to know what Quartet life is like? Click here to meet our team.

Quartet actively encourages applicants of all backgrounds to apply and is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status. To perform this job successfully, an individual must be able to perform essential job duties - reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. If you require assistance in completing this application, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected]

Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Quartet does not accept unsolicited headhunter and agency resumes. Quartet will not pay fees to any third-party agency or company that does not have a signed agreement with Quartet. Have someone to refer? Email [email protected] to submit their details to us.