Sr Manager, Strategy & Partnerships

Job Description

Welcome to Sidebench! Interested in advancing the outcomes in the health of people and the planet through design, technology, and partnerships? Does solving some of the most complex problems in healthcare and climate tech get you fired up?! Read on. About us Sidebench is an award winning custom product studio tackling some of the hardest problems in the world through innovative software solutions. At Sidebench we operate in empowered product teams that are purpose built to solve hard problems in ways that work for our clients, that their customers love, and make the world a better place. Sidebench been recognized as Fast Company’s Best Workplace for Innovators 2021, one of the fastest growing (Inc 5000 5 years running) and most entrepreneurial (3x Entrepreneur Magazine’s E360 Award) companies in America, and for the positive impact we are making through our work (American Hospital Association’s Innovation Challenge Winner, Fast Company’s Best Apps for our Children’s Hospital app, BuiltInLA’s Top Social Impact companies). Why join the team? We value a give-first mentality, empathy, curiosity, earning trust, challenging our own inertia, and playing the long game, and when we think about the future, both immediate and distant, we aspire to be an unconventional catalyst that helps create a world where all people thrive. As a team, we strive to strike the balance between work and our personal lives and encourage our team members to exercise their unlimited PTO, find a cool course to take using our annual education stipend, make your mental health a top priority through our partnership with Talkspace, and plan for retirement through our 401K matching program. Role Overview The Senior Manager, Strategy & Account Partnerships will primarily focus on expanding opportunities to grow our current partnerships with our clients and extend our billings with clients by building meaningful, org-first relationships with our partners. By demonstrating success in transforming smaller engagements into long-lasting partnerships and streamlining the role of Account Management alongside our Delivery team, this role will become a vital part of our projected growth through 2022 and beyond. If you’re someone who loves building relationships and laying the groundwork for a team to go above and beyond and deliver on world class products, please read ahead! Key Outcomes KEY ACCOUNT EXPANSION: This person will quickly dive in and drive significant measurable growth in existing account annual billings by uncovering and winning net new projects and opportunities by forming new relationships with innovative & influential executives (often in other departments), facing high-value problems, at high-value moments in time. PORTFOLIO MARGIN: By maintaining high client satisfaction, staying ahead of Account risks, communicating & collaborating with the Delivery team, and leveraging our hybrid staffing model (SME’s, Contractors, Partner firms), this role plays a key part in supporting healthy margins on our active projects portfolio and is responsible for using these wins to partner on net new projects. SALES ENABLEMENT & IMPACT CASES : Actively build meaningful relationships with client partners and prospects by creating opportunities to add value at every turn, retelling our ‘success stories’, and by showcasing our work in compelling and inspiring ways. Examples of our ‘success stories’ include: helping our partners achieve business milestones, award wins & industry recognition for Sidebench, investing in startups, supporting purpose-driven organizations, collaborating through unexpected partnerships, etc. PARTNERSHIP & CONNECTOR REFERRAL CHANNELS : This role will source net new client partner accounts and deals by establishing and nurturing relationships with industry connectors and maintaining consistent engagement with existing channel partnerships. Day to Day Responsibilities Client Relations - Establish deep credibility in an area that aligns with our value propositions - Listen, understand, and strategically engage with referrals and key decision-maker contacts to build professional and personal relationships that lead to new opportunities - Transform regular client partner accounts into key accounts by strategically offering and sharing new opportunities with said partners - Find opportunities to surprise and delight our clients at every turn - Strategically plot out client relationships and map out key milestones and inflection points where we’ll be able to offer new opportunities - Create and effectively design new service offerings that better meet our clients needs than our existing offerings and frameworks Process Design and Analysis of Best Practices - Standardize our Account Management practices at Sidebench and act as a key player in making sure standard practices are followed - Analyze and improve our current best practices, our areas of improvement, and other key elements of our day to day Account Operations - Able to zoom out and critique and improve our current standards and processes Process Management and Collaboration - Act as an accountability layer for more junior employees and always lead by example when it comes to exemplary performance - Collaborate with the delivery team and others on the business development team regularly and become a key mentor and source of knowledge within this vertical - Ability to effectively and efficiently train others on learnings, findings, and best practices that you’ve uncovered Qualifications - 4+ years of experience in client services account management, strategy, and/or business development within a consultancy, agency or startup environment - Strong experience and fluency in the world of custom software solutions, product strategy/design/technical concepts, or experience in a similar kind of professional services focused on creative product development - Experience in healthcare, health tech, or systems integration is a plus Hunger to learn quickly, high energy, ability to think on your toes, and motivation to be a key team member within a short period of time with the company - Strong project management skillset and proven ability to motivate proper resources in a thoughtful and timely manner Ability to work with C-Level executives and ask the difficult questions to qualify opportunities - Passionate about building meaningful relationships that are mutually beneficial at their core - Genuine urge to hunt for problems that need to be solved and the ability to qualify those opportunities as potential new business for Sidebench - A servant leader who is able to build rapport with internal teams; a team-oriented culture champion - Proven track record of solving complex problems using your knowledge of consulting, technology, and partnership ecosystems to achieve business outcomes - Someone with a balance of confidence, humility, creativity, a team player mentality, and a positive attitude - Experience in designing and driving client workshops, hackathons, community events, or webinars is a plus Diversity Statement We know that innovation thrives on product teams where diverse points of view come together to solve hard problems in ways that are just now possible. As such, we explicitly seek people that bring diverse life experiences, diverse educational backgrounds, diverse cultures, and diverse work experiences. Please be prepared to share with us how your perspective will bring something unique and valuable to our product teams. Apply for this job