Director, CRM

Job Description

Your Impact on our Mission

Zocdoc’s most important asset is our people. As a Director of CRM you’ll play a meaningful role in creating a vision and leading a team to drive customer engagement and growth across the provider lifecycle. You’ll oversee our B2B email and in-product communication channels and own the relationships with key stakeholders across Product Marketing, Product, Business Operations, Sales, Systems, and Analytics teams.

You’ll enjoy this role if you are...

• Excited about solving complex challenges and innovating in an industry that affects everyone in profound ways
• Energized by identifying opportunities and creating a coherent strategy in a broad domain
• Data driven and customer-centric. You appreciate that great business decisions require a balance between analytics and a thorough understanding of the needs of patients and healthcare providers
• Collaborative and enjoy building relationships at all levels of an organization

Your day to day is...

• Building and fostering relationships with stakeholders to understand their roadmaps and guide the team on how CRM can meet the goals and priorities of the business
• Creating and articulating a compelling vision for the CRM team, identifying growth or optimization opportunities, and building business cases as needed. Continuously prioritize the team's focus to ensure alignment with business goals
• Managing and scaling a high performing team that can execute the vision, excel cross-functionally, and have a significant impact on the business
• Originating and leading multi-department CRM initiatives that drive business goals
• Evaluating and adopting new CRM technologies and tools that will help drive the CRM vision and achieve business goals

You’ll be successful in this role if you have...

• Meaningful (10+ years) experience in a CRM role and at least 8 years experience in managing a team
• Superb communication skills! You believe in building relationships and know that multiple mediums of communication are the key to success
• A knack for managing complexity and paying attention to the finer details, while also seeing the big picture and appreciating progress over perfection
• Strong analytical skills (particularly Excel) and ability to use data to draw insights and optimize campaigns
• Strong technical skills and fundamental knowledge of CRM and email tools and systems
• Working knowledge of SQL
• A Bachelor's degree

Benefits:

• Flexible, hybrid work environment
• Unlimited PTO
• 100% paid employee health benefit options
• Employer funded 401(k) match
• L&D offerings + a free LinkedIn learning account
• Corporate wellness programs with Headspace and Peloton
• Sabbatical leave (for employees with 5+ years of service)
• Competitive parental leave
• Cell phone reimbursement
• In office perks including:
  • Catered lunch everyday along with snacks
  • Commuter Benefits
  • Convenient Soho location