Total Rewards Operations Analyst (APAC)

Job Description

Hi there!

We're looking for a Total Rewards Operations Analyst to join one of the best teams at Zapier, the Total Rewards team! Zapier’s on a mission to make everyone more productive at work and has helped millions of people build businesses through the power of automation.

Our Total Rewards team is focused on designing and providing compensation and benefits programs that address the financial, mental, and physical well-being of Zapiens and their families. Zapier is growing and the Total Rewards Operations Analyst will be instrumental in supporting this growth through partnering with the Rewards Teams and our People team in providing compensation expertise in the day-to-day operations and the design and implementation of Rewards programs. The Total Rewards Operations Analyst will report to Jocelyne Wright-McLemore.

If you’re interested in advancing your career at a fast-growing, profitable, impact-driven company, with an awesome Total Reward Team, then read on...

Our Commitment to Applicants

Culture and Values at Zapier

Zapier Guide to Remote Work

Zapier Code of Conduct

Diversity and Inclusivity at Zapier

About You

• You have 2 years or more experience, and you consider yourself a Rewards whiz and are looking to expand your experience. Your experience should include some time working in Compensation, and exposure to benefits would be a plus.
• You have a love and hate relationship with analytics, reporting, and surveys - you love the data that drives decision-making but understand the hard work that goes into survey participation and market research. You’re up for the challenging of wrangling data and turning it into actionable information.
• You LOVE Excel or Google Sheets and you’re a wizard at manipulating data and turning it into digestible charts that tell the story behind the data. Creating multiple-row formulas excite you and you’ve been known to get an eye-roll when you get excited about learning a new data trick
• You have a strong attention to detail that you noticed the out of place period at the end of the sentence in the 3rd bullet above! The analytics and research you’ll provide will be integral to delivering best-in-class programs so it’s important you carry about the small and big details.
• Do you often have multiple tabs opened on your web browser? Some would say that’s hectic, but we call it organized chaos! Either way, you are great at time management, prioritizing work and keeping track of things.
• Team work makes the dream work is not just a saying; you are able to effectively collaborate in a team, and communicate your ideas and recommendations in a clear, compelling, and engaging way, both verbal and written.

Things You’ll Do

• It takes a lot to keep the Rewards team functioning smoothly! You’ll be the primary owner of Total Rewards tools, applications, and content (CAT, Payfactors, Pave, Trinet, Glide, Bamboo, etc.) including reporting and analysis (e.g. ongoing employee analytics [pay equity review], benefits program utilization, equity cap table reporting, and working with the different Rewards functions to keep process documentation updated).
• Partner with other People and Ops departments to deliver on programatic processes like providing salary ranges to Talent Acquisition or providing bonus proration reports to Payroll.
• One of our Rewards Guiding principles is data-driven decision making. You’ll play a critical role in ensuring we lean into this principle by leading market research and trend analysis. This will include rewards survey participation and identifying new surveys and trend reports.
• Project member or lead across Total Rewards projects where aligned to role; som key annual projects you’ll engage in are:
• Project Lead - Annual Market Review and Analysis
• Analysis of market changes and make recommendations for changes; present findings to Compensation Team + Head of Total Rewards for approval and sign-off
• Implement changes (e.g. updates to salary ranges, headcount planning, and recruiter tools)
• Communication and training
• Project Member - Annual Salary Review (Pave system and ASR training)
• Will drive systems enhancements and systems training
• Will drive updates to ASR process communication and training materials

The Whole Package

Location: Anywhere

Our fully remote, distributed environment enables us to work with awesome people from around the world. Our team members work from 38 different countries. We generally hire based on timezones and try to keep teams together by making sure that every Zapien overlaps with their manager & teammates for at least a few hours a day.

Zapier offers:

• Competitive salary and bonus program
• Equity for All: Stock options (or equivalent) for every Zapien
• Healthcare + dental + vision coverage*
• Fertility and Adoption Assistance
• Retirement plan with 4% company match*
• $2,000 annual learning stipend for use on courses, conferences, and more—your choice
• Annual all-company retreat
• 14 weeks paid leave for new parents of biological or adopted children
• Customized Zapiversary rewards on your 1, 3, 5, 7 and 10 year work anniversaries
• Leading-edge equipment. We set you up with an Apple laptop and provide an additional budget for you to choose other home office accessories and software you may need.
• Time to renew. We encourage Zapiens to take at least 2 weeks off each year. Most of us take 4-5 weeks, in addition to locally recognized holidays.
• Opportunity to work with Zapier’s amazing partners network

*While we support Zapiens around the world the best we can, healthcare plans are available in the UK, Canada, and United States. Retirement plans are currently available specifically in the UK, Canada, New Zealand, Australia, and United States. A regional benefits premium is added directly to the salary ranges for team members who are in countries where we do not have entities or provide company-sponsored benefits. When recommendations are made for base salary, the benefits premium has already been factored in.

How to Apply

At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We are looking for the best fit for each of our roles, regardless of the type of education or companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.

After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!

Zapier is an equal opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. protected by local law. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base.

Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact [email protected].

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