Senior Manager, Enterprise Existing Business

Job Description

Your Impact on our Mission
As a Senior Manager of Enterprise Client Experience, you will be overseeing delivering value to our Enterprise clients through operational growth, execution and alignment. In this role, you will serve as the leader of the Enterprise Client Success department, primarily responsible for managing a team of Managers, who are each responsible for leading a team that works directly with clients. In addition, you will develop, launch and manage operational efficiencies and KPIs across the team. The goal is to put in place workflows that allow the team to attain strong results, increase efficiency and create clear accountability.

You’ll enjoy this role if you are...

• Passionate about supporting a team and the growth of others.
• Devoted to driving results and growing a business.
• Super-positive and empathetic: you see the best in people and know how to bring it out.
• A team player, who enjoys working in a highly collaborative (and extremely fun!) team environment.

Your day to day is...

• Attending 1:1s with direct reports focused on their management efforts and project progress.
• Meeting with partner team leadership to align on process and progress towards shared goals.
• Working with People Operations, Finance and Recruiting on both hiring and promotions.
• Assisting with hiring efforts when needed through candidate screening and interviews.
• Assisting in the training of new and existing team members.
• Owning projects that are focused on improving internal processes or external client experiences.

You’ll be successful in this role if you have...

• 3-5 years managing people managers and overseeing a client success team or similar experience.
• 5-7 years experience on a client success team, health care industry is preferred.
• Ability to develop and maintain a high level of product knowledge.
• Exceptional written and oral presentation skills.
• Strong analytical skills.
• Experience in Microsoft PowerPoint, Excel, and Tableau preferred.
• Record of building and maintaining team upskilling programs.

Benefits:

• Flexible, hybrid work environment
• Unlimited PTO
• 100% paid employee health benefit options
• Employer funded 401(k) match
• L&D offerings + a free LinkedIn learning account
• Corporate wellness programs with Headspace and Peloton
• Sabbatical leave (for employees with 5+ years of service)
• Competitive parental leave
• Cell phone reimbursement
• In office perks including:
• Catered lunch everyday along with snacks
• Commuter Benefits
• Convenient Soho location