Technical Operations Associate

Job Description

Hi, we're Oscar. We're hiring an Associate to join our Insurance Operations team.

Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

You will design and manage processes of our insurance operations with a focus on identifying areas for improvement to create efficiency and scale. You will identify, scope and implement solutions for operational challenges across the provider, member or claims lifecycles.

You will report to the Technical Operations Manager. This is a remote / work-from-home role. You must reside in one of the following states: Arizona, California, Connecticut, Florida, Georgia, Illinois, Maryland, Massachusetts, Michigan, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Virginia, or Washington. Note, this list of states is subject to change. #LI-Remote

Responsibilities

• Lead and cross collaborate on iterative problem definition and scoping to build solutions for process design and implementation of strategy to improve the efficacy and efficiency of existing operational processes or unlock new capabilities
• Use data to independently guide decisions to affect strategy
• Develop and prioritize operation roadmaps working across the organization to implementation.
• Distill the requirements of new product and market expansions and design automated workflows to reduce manual work requirements.
• Support the Operations team to resolve escalations through issue investigation, training, and technical tooling.
• Understanding of the operations ecosystem, technology and data models and its current strengths, weaknesses, and gaps.
• Manage relationships with relevant partners (e.g., Product, Engineering) as a representative of Insurance Operations.
• Define a set of Indicators to measure business and operational impact, and able to analyze and use them in decision-making processes.

Qualifications

• 3+ years of work in operations, healthcare, health insurance, data analysis, engineering and/or consulting
• 3+ years of experience using data software such as Excel, VBA, or Macros
• 1+ year of experience using coding languages such as SQL
• 3+ years of experience developing project plans coordinating with all partners
• Proficiency in designing and improving workflows and standing up accompanying operating and technical procedures

Bonus Points

• A bachelor's degree in a tech related field or 3+ years of relevant working experience
• 3+ years of knowledge management, training, or content development in operational settings
• Process Improvement or Lean Six Sigma training
• Experience with Provider Data Management

This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here .

Life at Oscar:

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.

We aim to make health care affordable and accessible for all, and apply this same vision to our perks and benefits, including: medical benefits, generous paid-time off, paid parental leave, retirement plans, company social events, stocked kitchens, wellness programs, and volunteer opportunities.

Reasonable Accommodation:

Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team ([email protected]) to make the need for an accommodation known.

To protect the health and safety of our employees, we require any employee conducting in-person work* to be fully vaccinated against COVID-19 by their start date. If you are unable to be vaccinated due to medical or protected religious reasons, please reach out to our Benefits team at [email protected] to submit an accommodations request.

*Note: In-person work includes: employees required to work from our offices, employees conducting sales work in the field and employees conducting at-home or in-person visits with members.