Customer Success Manager - Retention

Job Description

Our Growth Mindset (The Mission): Think back on your time in school, a project or experience that got you fired up, curious, and motivated to try your best. Can you remember one? If you’re like us, there are some projects we remember decades later -- those times when we were so engaged in what we were doing that we couldn’t help but learn. Seesaw is a learning platform that brings educators, students, and families together to deepen student learning. Teachers design and facilitate powerful learning experiences, students create, reflect, collaborate and make their learning visible, and families actively support and celebrate student learning. Seesaw is used by millions of K-12 students in over half the schools in the U.S. The Curriculum (Your Role): Seesaw is seeking a Retention–Customer Success Manager. In this role, the CSM will be focused on renewals, expansion, and the maintenance of accurate forecasts based on account health. You will have a dedicated book of business and will be expected to perform against retention and expansion targets set by management and aligned to company performance goals. Your Classmates (The Team): The Retention CSM is a part of the SMB Customer Success organization. Members of this team work closely with colleagues on the Customer Success team who are driving customer engagement. CSM works closely with members of both teams to provide a unified customer experience. In addition, you will also have the opportunity to work with members of the Sales, Training, and Support teams.

Subject Matter (Your Responsibilities):

• You will own, drive, and lead the renewals process to preserve and enhance customer contracts and relationships
• You will actively engage with key decision-makers to identify customer requirements and uncover roadblocks to ensure on-time commitments
• You will maintain and report an accurate, rolling 90-day forecast of renewals in your territory
• You will negotiate and execute renewal contracts that align to customer goals
• You will discover and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth

Prerequisites (The Requirements):

• 2+ years of K-12 education experience OR 2+ years of customer success or sales experience.
• Strong relationship-building skills: You are personable. You listen well. Your actions match your words, so when you make a promise, you keep it. As a result, people like, trust, and rely on you.
• Proactive and detail-oriented: You use available information to set goals and create action plans; you utilize your keen organization skills to follow through on said plans.
• Passionate about education: You have a strong desire to use your skills to help support teachers and students.

#LI-MM1 #LI-remote Don't let the confidence gap get in the way of applying! We'd love to hear from you. Seesaw provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religious creed, color, sex, sex stereotype, gender, gender identity/gender expression/transgender, national origin, ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age, sexual orientation, or military or veteran status. In addition to federal law requirements, Seesaw complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Apply for this job