Contract Customer Engagement Rep

Job Description

Neighborhoods.com is looking for a customer advocate to work from home and provide value-added customer support as a Customer Engagement Operations Support Specialist for our portfolio of brands.

The Customer Engagement Operations Support Specialist is a contract hourly role to provide support to our customers by creating and assigning leads, resolving escalated customer inquiries, and maintaining standards of customer service excellence.

Shifts for this position will be between 8 am-5pm US Central time.

Applicants must be located in United States .

This is a 1099 independent contractor role which is expected to last 3-6 months.

Rate of pay is $17-$17.50/hour.

Responsibilities will include:

• Build relationships and educate leads through emails and calls as necessary, based on the customer’s needs.
• Ensure leads understand the value of neighborhoods.com and 55places.com throughout the email, chat, or phone conversation.
• Follow conversation “scripts” or canned responses when handling different topics to deliver a high-quality, consistent experience to neighborhoods.com and 55places leads.
• Understand leads’ needs and connect the lead to the appropriate partner agent.
• Support internal customers by resolving any questions or concerns promptly.
• Support the company by applying process handling to ad hoc reporting requests.
• Escalate any issues identified through the support channel to the Customer Engagement Operations Manager.
• Other duties as assigned.

To be a fit for this job, you must have:

• Ability to communicate clearly in spoken and written English
• Ability to learn and adapt quickly
• 2+ years of customer support experience (email, phone, and/or chat)
• Internet speed of at least 10Mbps, to make video and VoIP calls
• High School diploma or equivalent
• Located in the United States

Bonus points if you have:

• Experience using help desk software and remote support tools and working autonomously
• Experience with Google Workspace
• Basic real estate knowledge
• B2B customer support
• Residency near Chicagoland or Kansas City, Kansas