Job Description

Product Analyst

Kipsu is rooted in a simple, yet profound goal: Elevate service professionals to the center of the customer experience, transforming transactional interactions into fully-developed relationships. As one of the Twin Cities’ leading tech companies, Kipsu has cultivated a reputation for strong company culture, providing exemplary service to its customer partners, and investing in the growth of their team members. This role is crucial to the significant, sustainable growth and continued global expansion forecasted for Kipsu’s near future.

THE OPPORTUNITY

Kipsu’s growing team is looking to hire an analytical, driven and curious individual to be part of a dedicated, fast-moving team and play a role in defining how products are built and innovation is done. Kipsu provides a new way for businesses and guests to engage through real-time digital channels, transforming what it feels like to give and receive great service in real-time.

WHAT YOU’LL DO

• Design products and write requirements for product enhancements as we expand our solution.
• Understand customer problems and conduct business analysis to inform development and innovation.
• Collaborate with a motivated team of peers on requirements validation and feature testing to ensure the team is always putting out the best product possible.
• Become an expert on our product, how it’s used by our customers, and how we can maintain our status as the "best in class" solution.
• Play a role in product planning efforts as our company matures, adds new features, and enters into new markets.
• Learn and apply agile product development practices as we continuously iterate on our process and techniques to grow and mature our Product team - we think of it as a "startup within a startup."

WHAT WE’RE LOOKING FOR

• 1+ years of experience in a technology role or working for a tech company; experience as a Product or Business Analyst a plus.
• Attention to detail; not afraid of getting deep into the details and understanding how things work.
• Ability to work with multiple stakeholders to collect information / feedback and drive consensus.
• Strong communication skills; comfort with working with team members with varying communication styles.
• Intrinsic desire to develop deep expertise in specific industry and functional domains.
• Enthusiasm for technology products; experience with web/mobile technologies or developing software applications.
• Software quality assurance testing experience.
• Management Information Science or Computer Science course history; familiarity with relational databases, software development methodologies.

WHAT MAKES KIPSU DIFFERENT

• We’re a solid, stable company, and we enthusiastically embrace our founding startup spirit– everyone pitching in and working to the same goals.
• Our culture– We have a team of highly motivated colleagues who are all in it together. We all succeed as one, and we all learn from our mistakes holding our interdependence in high regard.
• Our unique philosophy– we bootstrapped this company ourselves and are in it for the long-term. There is a distinct sense of purpose and ownership at Kipsu as we do things on our own terms.
• Remarkable growth– with nearly a decade of advancement, we continue to accelerate. It’s an exciting time to be here.

WHY YOU’LL LOVE IT HERE

• Unity– Everyone here is committed to the same mission. Our core values are not platitudes but our pact. We believe in the best in each other while always reaching to be better.
• Transparency– Our leadership gets into the details. We all gather for weekly space to discover how each team is doing so that we have a full understanding of the business and think like a CEO.
• Trust– Our team members are given the trust and license to excel at their jobs, and are supported along the way to continuously grow.
• Mentorship - We all have more to learn and something to teach. The lessons are beyond technical. We celebrate our busy hive of shared growth.
• Respect– Our success and future as an industry leader depend on actionable commitment to cultivating a diverse and equitable team. Everyone here has a voice that is heard and respected. We seek open and honest conversation on our journey to be active stewards of our shared communities.
• Purpose– Everyone here is closely connected to the result of their contributions work. Every day our team gets to see the impact of what they do enhancing the value of our customers’ work in their own professions. Our goals are explicitly tethered to our mission of building relationships.

One last thing – At Kipsu, we believe that our values, success, and future as a leader in our industry require a vibrant and diverse workforce. This is one of the many challenges we seek to solve, and we are intentional and active in recruiting talent of all identities and building an environment that is inclusive of all backgrounds. We need your contribution to our team. Please consider rolling up your sleeves and joining us on our journey.