Consumer Services Representative (Italian & English) - DYMO EMEA

Job Description

Job title: Consumer Services Representative (Italian & English) - DYMO EMEA
Location: Poznan, Poland
Reports to: Supervisor, Consumer Services

As a Consumer Services Representative you will answer questions from consumers who use our products on a daily basis.

What kind of products are these?

Our portfolio is very diverse - from stationery to small household appliances. Our brands are well known all over the world, including Parker, Waterman, Yankee Candle, Contigo, NUK, Marmot or Crockpot.

As a part of our team, you will have the opportunity to put your foreign language skills into practice. You will have a chance to improve them by speaking and corresponding with consumers from Italian- and English-speaking markets.

If you have no experience in consumer service, don’t worry!
You can learn everything you need, together with us!

Key responsibilities:
• Answering consumers’ questions through three communication channels: telephone, email and live chat
• Entering orders and application data into our computer system.

Minimum qualifications:
• Fluent Italian and English (spoken & written)
• Outgoing with excellent communication skills (verbal & written)
• Empathy and openness for working with clients
• Good command of MS Word and Outlook

Preferred qualifications:
• Excellent organizational skills
• Knowledge of SalesForce and SAP will be a plus

We offer:
• Working hours from Monday to Friday, 9.00 – 17.00
• Private medical healthcare
• Life insurance
• Pension plan PPE (3,5%)
• Friendly atmosphere and multinational environment (more than 30 nationalities in our Poznan office)
• Modern office in a city center (there is a bus station and train station nearby) / bicycle parking
• Multisport card or cinema vouchers
• Discounts on selected stationary of our brands
• Polish/German/English language class
• SalesForce and/or SAP training
• Additional projects for those hungry for knowledge and development
• Well-equipped kitchen with tasty coffee and tea or – if you like – you can eat lunch in nearby cafes

Are you interested?
If so, please click on “Apply Now” on this site and upload your CV in English.
By submitting your CV you acknowledge having read Newell Brands’ Privacy Statement for Job Applicants available at http://privacy.newellbrands.com/job_en.html If you wish to be considered also for other suitable positions with the company, please explicitly indicate so on your CV/motivation letter.