Customer Success Manager, APAC

Job Description

OneSignal’s vision is to power the world’s messages. Our customer engagement platform enables our users to compose and send messages via mobile push, web push, in-app, SMS, and email. More than 1 million businesses around the world use the product and it enables them to deliver more than 10 billion messages each day. OneSignal has a lot of the great tech startup qualities you'd expect, but we don't stop there. Our massive scale and small team, emphasis on kindness in all our interactions, and focus on ownership and personal growth make OneSignal a uniquely great place to work. In partnership with Piloto Asia Pte Ltd, OneSignal is seeking a versatile Customer Success role to help scale the APAC business by leading implementation and successfully increase the value our partners achieve by messaging their customers. Help scale the APAC business! Your responsibilities will include working closely with product, customer support, and sales to onboard, integrate, and scale the OneSignal service for our fast growing APAC partners. The role is focused on retaining/growing our APAC customers.

In a typical month, a Customer Success Manager might:

• Responsible for retaining and growing 75 to 125 Customers
• Build relationships up and across the organization to achieve success goals
• Contribute to customer onboarding
• Lead customer business reviews
• Write & publish customer feedback internally to support product roadmap
• Collaborative, team-oriented mindset is a requirement

What you'll bring:

• 5+ years experience in an account management (customer success) role; ideally with a B2B SaaS product
• Fluent Mandarin and English; bonus points for Korean, Thai, or other regional languages
• Experience working with Salesforce, Gong, and Vitally
• Understand customer messaging and the user journey is a plus
• You’re highly collaborative with a deep sense of ownership and accountability
• You have excellent written, verbal, and visual communication skills with serious attention to detail and strong organizational skills
• Rollup your sleeves, versatile mindset

Qualities we look for:

• Friendliness
• Modesty
• Ability to collaborate well on a team
• Can deliver solutions independently
• Self Starter
• Love of learning

In keeping with our beliefs and goals, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on 'protected categories,' we also strive to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at OneSignal. Apply for this job