Associate, Revenue Recovery

Job Description

About Harry’s

Harry’s Inc. started in 2013 with a specific goal: disrupt the shaving industry by creating an innovative, everyday product at a fair price. Since then, Harry’s has expanded to Canada and Europe, developed relationships with retailers such as Target and Walmart, expanded our grooming brand into a personal care powerhouse, launched two new brands including Flamingo and Cat Person, and made our first brand acquisition with Lumē.

The key to our success? Our amazing people. From chemists, mechanical engineers, CX associates, to creative directors, sourcing managers, and logistics specialists, the Harry’s team is composed of some of the most brilliant, diverse, and humble people you’ll ever meet.

Our brands answer unmet consumer needs, but our company is a place of inclusion and innovation that attracts some of the brightest minds across industries, geographies, and backgrounds. Whether we have a team of 5 or 500 , our core values and our startup mentality remain; we value continuous improvement and learning, teamwork and collaboration, creative problem solving, and open and direct dialogue and feedback.

Harry’s is operating as a hybrid-first environment - for us, that means that we ask folks to come into our beautiful, 88,000 square foot SoHo office a minimum of 2 days per week, with flexibility to choose exactly which days work best for you. What will you get out of that? Bagels on Wednesdays and lunch on Thursdays, and fully stocked kitchens with snacks, coffee, and drinks everyday. Can’t forget the free products and the opportunity to have some meetings without Zoom (remember what 2019 was like?)

We are still requiring vaccinations for in-office employees. Reasonable accommodations due to a medical reason or sincerely held religious belief may be made.

About the team

The Harry’s Personal Care Supply Chain team consists of capabilities focused on accurate planning of customer and consumer supply and demand, sourcing and landing high quality products to support those customers, and the timely and accurate delivery of orders to our customers - all at the right cost. We support people in the US, Canada and Europe through Retail and Direct-to-Consumer channels. We work cross-functionally across the Harry’s, Inc organization to ensure we support the growth of the company.

About the role

The Associate, Revenue Recovery is a new role that will drive revenue into the business through disputing and problem solving chargebacks. The chargeback disputes will lead to P&L profitability improvement across all our commercial partners. The ideal candidate for this position enthusiastically mines data to make impactful business decisions and relishes the opportunity to dig for clues to solve problems.

What you will accomplish

• Responsible for disputing retailer compliance chargeback claims
• Maintaining and improving the compliance repository
• Liaise with commercial partners and grow relationships to drive best practices
• Identify chargeback trends to drive cross-functional action plans
• Manage and monitor ongoing performance of chargeback metrics
• Communicate essential reporting to provide real-time visibility to chargeback activity and dispute progress
• Investigate OTIF nuances across all retail partners to inform plans for long term mitigation
• Help develop our long-term chargebacks strategy and capabilities
• ‘Own It’ and drive process improvements throughout the revenue recovery department
• Participating in and curating data for monthly and quarterly reviews
• Serving as a subject matter expert for chargebacks

This should describe you

• Puts the customer first always, focusing on their needs when making business decisions
• Demonstrates a continuous improvement mindset in every task supported by a desire to learn quickly and apply those learnings to new scenarios
• Successfully navigates high-growth organizations, balancing the needs of many stakeholder groups
• Comfortable “embracing the mammoths” when necessary to holds yourself and teammates accountable to high standards regardless of direct reporting lines

Here's who you'll work with

• Reporting to Sr. Mgr, Outbound Logistics
• Working directly with a small but mighty Revenue Recovery team
• Working cross-functionally with commercial operations and within the supply chain
• Partnering with Personal Care and operational team members across the company on key initiatives

Benefits and perks

• Medical, dental, and vision coverage
• 401k match
• Equity in Harry’s
• Unlimited PTO and flexible working hours
• Wellness and L&D stipends
• One month sabbatical after 5 years
• 16 weeks parental leave
• Fun IRL and virtual events including happy hours, team building events, and parties on our rooftop
• Free products from all of our brands

We have a mandatory COVID-19 vaccination policy.

Harry’s is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.

Harry’s is an Equal Opportunity Employer, providing equal employment and advancement opportunities to all individuals. We recruit, hire and promote into all job levels the most qualified applicants without regard to race, color, creed, national origin, religion, sex (including pregnancy, childbirth and related medical conditions), parental status, age, disability, genetic information, citizenship status, veteran status, gender identity or expression, transgender status, sexual orientation, marital, family or partnership status, political affiliation or activities, military service, domestic violence victim status, arrest/conviction record, sexual or reproductive health decisions, caregiver status, credit history immigration status, unemployment status, traits historically associated with race, including but not limited to hair texture and protective hairstyles or any other status protected under applicable federal, state and local laws. Harry’s commitment to providing equal employment opportunities extends to all aspects of employment, including job assignment, compensation, discipline and access to benefits and training.

We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.

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