Corporate Paralegal

Job Description

We are looking for a highly motivated individual to join our globally-distributed team here at Customer.io . You will report to the CFO and have a wide range of responsibilities with company-wide impact, including corporate governance, securities, compliance, contracts negotiations, vendor management and strategic initiatives. You will interact with many internal teams and outside advisors to drive the next phase of growth at Customer.io.

Some things you'll do

• Be the point of contact between our Sales and Customer Experience teams and outside counsel. Working to streamline the sales and contract renewal process on non-standard contracts
• Be the in-house legal contact for customer, partner and vendor contracts negotiations, and liaise with outside counsel as needed
• Work with outside counsel to update existing contracts (ToS, CSA, MNDA, DPA, BAA, Privacy Policy, etc) and determining when we need new agreements are necesary.
• Identify contract management and documents repository system to organize internal documents and bring higher visibility to key terms and dates on contracts.
• Provide support for the DocuSign e-signature application. Prepare and submit documents for signature, instruction and troubleshooting
• Legal entity filings and maintenance
• Assist with trademark filings
• Point of contact for security questionnaire process to accelerate sales cycle
• Own and maintain company Security and Compliance policies - including updating and adding materials
• Working closely with our SRE, IT and People Ops teams to ensure the company remains compliant with all applicable certifications and regulations including audit procedures relevant to SOC, HIPAA, PCI DSS, GDPR and other international data privacy laws

What we're looking for

• Bachelor’s degree, or equivalent work experience in a field that develops the skills required for the functions and responsibilities of the position
• A minimum of 3+ years of work experience is required as a paralegal in a law firm, government agency, or a complex and fast-paced organization, interacting with high-level internal and external contacts
• Knowledge of attorney client relationships applicable to the performance of major duties and responsibilities of the position
• Ability to handle sensitive, confidential, and urgent matters with composure, diplomacy, and good judgment
• Strong ability to work both independently and as a team player in a collaborative environment that moves work toward the achievement of goals
• Ability to research issues, conduct analysis and develop efficient processes and creative solutions to problems
• Acute attention to detail
• Strong written and oral communication skills

About Customer.io

Our mission at Customer.io is to power automated communication that people like to receive. Today over 4,300 internet businesses use Customer.io to manage, send, and track performance of email, SMS, and push notifications. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

We are offering a starting salary of $100,000 USD depending on experience and subject to market rate adjustment.

Benefits at Customer.io include:

• Unlimited PTO - we encourage 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 100% medical, dental, vision, and supplemental insurance for you and your dependents
• 12 weeks paid parental leave - for birth, adoption, or foster care
• 401k retirement matching - up to 5% dollar for dollar match to retirement contributions
• Health and wellness allowance - Up to $200 USD per month that can be used for your healthy living needs, including gym membership, acupuncture, massage, or bike repairs
• Home office stipend - Up to $2,000 USD to help you get your home office set up so you can do your best work
• Internet + cell phone reimbursement - Up to $200 USD per month for your internet and cell phone plans
• Co-working space reimbursement - Up to $300 USD per month for those times you'd prefer to work in a co-working environment
• Learning + development - Up to $2,000 USD reimbursement per year to use on conferences, books, classes, or workshops - anything that will help you develop your skills
• 1 month paid sabbatical after four years at Customer.io - to treat yourself to a vacation, or spend however you choose
• 1 annual company retreat per year and opportunities to meet in smaller groups throughout the year
• Flexible schedule, work anywhere you want! - as long as you have a reliable internet connection and some overlapping work time with your manager, you can work where and when you want

All final candidates will be asked to complete an employment and education verification authorization form (which allows us to verify your job history and education listed on your resume) as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Join us!

Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!

How to apply

Apply at the link below by [insert date here if we have a confirm close] and tell us why you're interested in the position! * In your cover letter, be sure to tell us * insert application question here . We plan to respond to all applicants with a status update about your application.

Here's what you can expect from our hiring process:

1. 30-minute video call with a Recruiter
2. 45-minute video call with the Hiring Manager
3. Take Home Assignment
4. Assignment Review Call with two potential team members
5. Final Interview