VP, Product

Job Description

Classy helps nonprofit organizations maximize their impact by creating exceptional giving experiences. Our market-leading suite of online fundraising solutions help millions of people amplify their support for the causes they care about. As an independent subsidiary of GoFundMe, we create a global leader in modern giving across B2C and B2B, creating new opportunities to reach more people and organizations across the world. Since 2011, Classy has powered tens of millions of donations from over 190 countries and raised over $4 billion for social good.

Classy leads innovation in fundraising solutions for the nonprofit sector, which has a huge addressable market, and is the third largest employing industry in the U.S. As Classy continues its growth, we are looking to add a Vice President of Product Management to our team!
As the VP of Product, you will have responsibility for delivering great product experiences for Classy. As a thought strategist, you will innovate on behalf of our customers by advising the ongoing development of our solutions to market.The optimal candidate will have extensive experience delivering solutions in a B2B SaaS environment. Most importantly, they will have an obsession with driving positive customer outcomes, not just shipping features, that truly drive innovation where technology meets social good.

What you’ll do

• Lead Classy’s Product Management organization
• Participate as a leader in the general operations of the Product, Design and Engineering organization
• Build product strategy for new features and offerings based on internal discussion, customer demand, data, and thought leadership
• Convert this product strategy into a prioritized product roadmap and partner with Design and Engineering to drive execution of that roadmap
• Partner across all functions to ensure feature feasibility, collaboration amongst teams, and to identify any potential barriers to launch
• Work closely with product marketing, sales and customer success to identify target customer segments, evaluate market trends to align the product strategy with the go-to-market strategy
• Participate in all aspects of the development lifecycle, from definition through deployment, adoption and support
• Be the face of the product organization internally to cross-functional collaborators, and externally to investors, partners and customers
• Build and coach a world class team of product managers to drive product excellence. Foster a culture of customer centricity, innovation and agility!
• Lead discipline around measurement and reporting of success of each product offering

What you bring:

• 10+ years of work experience in product management and working with engineering teams
• 5+ years of leading and running the Product Management function for a large-scale B2B SaaS application (ideally with platform / API and payments experience)
• Proven success driving revenue growth through sustained customer-centered product innovation
• Consistent track record of product execution and excellence through thorough adoption of product management best practices, processes and methodologies.
• Strong advocate of top-notch user experience with great attention to detail.
• Strong sense of ownership to drive things end-to-end from ideation to customer’s happiness and business outcomes.
• Highly data-driven and adept at extracting insights from both quantitative and qualitative data to advise important product decisions, remove biases and eliminate opinions.
• A strong teammate with ability to build cross-team partnerships and strategic alignment; and to influence without direct authority.
• Advanced degree in relevant field or highly proven experience in lieu of education

What would be awesome to have (Preferred):

• Non-Profit experience
• eCommerce Experience
• B2B, B2C or B2B2C experience

Why you’ll love it here:

• Market competitive pay
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee only plans and 85% for employee + dependent plans) and employer HSA contributions.
• 401(k) retirement plan with company matching
• Hybrid workplace with fully remote flexibility for many roles
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses
• A variety of mental and wellness programs to support employees
• Generous paid parental leave and family planning stipend
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday
• Learning & development and recognition programs
• Gives Back Program where employees can nominate a fundraiser every week for a donation from the company.

Dedication to Diversity

Classy is working toward building a more diverse and inclusive environment that is representative of individuals of all backgrounds, experiences, and lifestyles, allowing all employees to feel comfortable being their true, authentic selves in a space that enables productivity and meaningful work.

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