KYC Administrator (12 Month FTC)

Job Description

About us

We're a global leader in account-to-account payments, making it easy for merchants to collect both recurring and one-off payments directly from customers' bank accounts. Our global payments network and technology platform take the pain out of getting paid for 70,000 businesses worldwide, from multinational corporations to small businesses. Each year we process US$30 billion of payments across more than 30 countries. We're headquartered in the UK, with additional offices in Australia, France and the United States.

Risk @ GoCardless

We’re creating a new way to do Risk in Financial Services. We don’t do box-ticking, hide in our Risk corner in the office or employ an army of naysayers.

We -

• ...are ready to serve everyone, if we wanted to - we ensure Risk does not constrain the business but empowers it to achieve our goals
• ...automate everything we do - we don’t like inefficiencies and believe real risk mitigation cannot be done by throwing people at the problem
• ...create the best possible customer experience - we want our customers (both internal and external) to feel they cannot wait to go through our processes

What is Compliance Operations @ GoCardless?

Compliance Operations at GoCardless has two key focuses:

1. Customer onboarding. We ensure that we meet all our KYC (know your customer) requirements while giving our clients the best possible onboarding experience.
2. Stopping the bad guys. We really care about our regulatory and moral obligation to prevent money laundering and terrorist financing, we want to ensure that we catch and close down anyone we believe is misusing the GoCardless system.

The role

Your mission is to provide a world class onboarding experience to our customers, while also stopping the GoCardless platform from being used to commit financial crime by a small number of bad actors. Day to day you will:

• Review customer accounts to ensure an understanding of what they wish to use GoCardless for and whether it is suitable, falls into restricted services or requires further review
• Making customer onboarding decisions upon reviewing customer documentation
• Communicating with our customers via email to guide them through the onboarding process
• Where required, conducting Enhanced Due Diligence checks on clients
• Communicate with other team members to learn from and proactively share knowledge
• Reviewing alerts that result from our PEPs and Sanctions screening process

What we’re looking for

• You take pride in having strong attention to detail and always see tasks through to completion
• You enjoy a role where you’re required to be an expert in a small number of tasks
• You’re able to follow processes to the letter
• You have a tremendous sense of urgency tempered by the ability to keep calm under pressure
• You have flawless written and verbal communication skills and are happy to support customers via email or over the phone
• You care deeply about providing customers with a great experience

Nice to have

• Previous experience in a similar role/similar working pattern
• Experience using ZenDesk

Available shift patterns

• This role is fully remote and based in the UK
• The shift available is Monday to Friday 7am - 7pm, 4 days on and 4 days off
  
• Candidates must be available to work Monday - Friday 09:00 - 18:00 for initial training (estimated to be four weeks but could be slightly longer).

Life at GoCardless

When it comes to culture, we're proud of what we call the 'GC magic'. It's primarily defined by our values: Start With Why, Be Humble, Act with Integrity, and Care Deeply. They've been our bedrock since day one, and they continue to be one of the key factors of our success, and the reason we love showing up to work every day.

Because we're now delivering on our important, and ambitious vision to become the world's account-to-account payment network, we're working at pace. To help clear the path to success - so any obstacles and blockers don't slow us down - we've introduced our own set of operating principles, which live alongside our values. They're designed to help us successfully navigate our continued growth by helping us work together better. They provide guideposts around some of the key areas of how we operate so things are smoother, easier and ultimately lead to better outcomes. Read more about our values and operating principles here.

There's lots more to the magic. We view Diversity and inclusion as a business imperative, so we have a leader whose role it is to ensure we create an inclusive workplace where people from all backgrounds can thrive, and where people from all walks of life want to join us. We also have high engagement with our GeeCee-led 'employee resource groups' (such as BEAM, Inspiring, Pride, and Access) that are supported and sponsored by members of our Exec team. You can view our latest Gender Pay Gap report here.

We've also rolled out our 'Adaptive Working' and 'Work Away' schemes. Adaptive Working allows you to work flexibly, and in a way that fits around your lifestyle, whilst still ensuring our teams can collaborate effectively and get together and socialise. Work Away gives the flexibility to work away from your normal country of residence for up to 90 days in any 12 month period.

We also offer enhanced parental leave , pension packages, and you'll receive equity. Having this 'buy in' is a vital part of building a successful business where everybody - regardless of their role - can make a valuable contribution.

There's also our legendary 'GC Fridays'. They're four additional all-company days off every year, giving GeeCees a chance to switch off and relax, as a token of thanks for everyone's hard work and commitment.

Find out more about Life at GoCardless via Twitter , Instagram and LinkedIn .