Technical Writer

Job Description

Hi! Before diving into the job details, let's give you some context on who we are and what to expect when joining the team.

Typeform has seen significant change since it was founded 10 years ago. We’re expanding from a small Barcelona-based business to a truly international and remote company. Our vision is a world of more personal business relationships. We believe we can create that world by living our mission: To bring people closer with better conversations .

To do so, we look for people who are curious, ready to own their objectives, and passionate about taking organizations to their next chapter. But we are aware it’s not for everyone, our environment is perfect for those willing to become a change agent and roll up their sleeves to build our rocket ship.

About the Team

In Customer care, we support people to build the best typeforms they possibly can. That helps them make progress, and means they stick around for longer.

We’re looking for an experienced, talented, and detail-oriented technical writer to create amazing educational content to join our small team.

Here’s Jon, our Education Lead:

“In Education, we’re responsible for our customer facing Help Center, creating inspirational articles about typeforms and more. Our Help Center is a living document, requiring constant updating and curation. We work with teams across the company creating new content and curating current articles.

We’re looking for someone who’s motivated by writing clear, approachable articles that people find easy to read. Over the upcoming year we’ll have lots of new Typeform features to explain and showcase, and we’ll keep improving our Help Center, using data and customer feedback to make the best possible content. ”

If you’re meticulous in your quest to personalize support, able to anticipate someone’s needs before they even come up, and carry an empathy gland the size of the Camp Nou, we’d love to hear from you.

About the role

• Write clear, friendly, and useful how-to articles
• Work with the Education team on operational tasks and projects
• Prioritize Help Center articles with the Technical Writer team
• Analyze customer feedback and apply it to improve documentation
• Thoroughly edit texts, contribute to other copy such as emails, video scripts and in-app messages
• Work closely with the Customer Success team to be up to date on user pain points
• Work closely with the Editorial team to ensure our Help Center is consistent with our brand guidelines

What you already bring to the table:

• Native English speaker
• A confident writer, with a friendly and clear style
• Curious, proactive, and able to get things done
• Impeccable spelling and grammar with a thirst for perfection
• Tech savvy
• Ability to create annotated images for articles (using Photoshop, or Sketch)
• Ability to project manage and to keep things on track
• Be able to work autonomously and really own projects

To fulfill our vision (Bring people in) and mission (To bring people closer with better conversations) , our 500 remote Typeformers from 55 different countries come together to live up and deliver on that promise.

In addition to being a validation of what we've built, our recent $135 million Series C funding round will fuel us to accelerate our product development, nurture emerging technologies, expand headcount, and deepen strategic partnerships across our platform with this investment.

Why? Simply because 89% of companies say online is their principal customer interaction channel.

Yet, only 34% of companies treat customers as unique individuals.

Are you ready to join us and make a difference?

* Typeform drives hundreds of millions of interactions per year, powering conversational, human-led experiences all over the world. We are proud to be an equal opportunity employer. We celebrate diversity and do not tolerate discrimination and harassment of any kind, regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We believe that by celebrating our differences, we can win together.