Workplace Operations Lead

Job Description

What would an amazing office be without an equally amazing support team? Discord's Workplace team is searching for a Workplace Operations Lead to join us in our mission to provide a delightful, safe, comfortable, and inclusive office environment and experience for Discord employees and visitors at our San Francisco HQ! You will report to our Workplace Operations Manager.

• Manage Discord's San Francisco HQ onsite Workplace Operations support team
• Ensure that Reception presents a professional and welcoming experience for Discord visitors and staff
• Oversee inbound/outbound mailroom operations
• Manage office service vendors (snacks and refreshments, meal delivery, janitorial, office supplies, plants, first aid)
• Evolve our office team onsite playbook to better support Discord employees visiting from all over the world
• Respond to workplace support tickets and provide workplace support throughout the office
• Make yourself available for employees to come to with office related requests
• Enforce Discord's Covid-19 Safety Protocols
• Provide a safe, secure, comfortable, and inclusive office environment

• 5+ year's experience working in a workplace support role
• 2+ year's experience managing a workplace support team
• Strong background in vendor management
• Experience setting up, managing, and using current office technologies
• Belief that customer service is a noble calling
• Ability to lift 30 lbs
• Awesome organizational skills and strong attention to detail
• A friendly demeanor. As a Discord ambassador, you'll represent us
• You will need to practice active listening for both visitors and Discord employees
• Empathy and a problem solving mindset

New York City residents only: Minimum salary of $109,000/year + equity and benefits
*Note: Disclosure as required by NYC Pay Transparency Law.
Colorado residents only: Minimum salary of $87,200/year + equity and benefits
*Note: Disclosure as required by sb19-085(8-5-20).

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