Senior Travel Manager

Job Description

Are you passionate about helping friends travel? Is customer service more than just two words to you? Well, read on. Discord is looking for a Senior Travel Manager to help us get our travel program off the ground – literally up, up, and away. You will live Discord's mission of creating belonging by building a corporate travel program from scratch and helping the Discord team be safe and productive when they're working from the road. You will report to the Senior Director, Workplace.

• Set up a corporate travel program from scratch
• Promote the travel program to ensure our employees understand travel policies
• Develop travel training programs for all employees
• Help develop travel and meeting training programs for managers
• Help determine the right level of company investment in travel
• Develop new travel programs and policies based on the needs of the new post-Covid, hybrid workforce
• Scale the Travel Department as Discord grows rapidly and our travel spends increase
• Onboard external vendor/partners as the travel program scales
• Develop and continually update travel policy
• Promote program adoption across the organization
• Provide excellent customer service to Discord travelers
• Ensure traveler safety
• Source and implement a relationship with a TMC+OBT partner
• Participate in contract negotiations with travel service providers
• Work with Finance on travel policies and cost control
• Deliver monthly reporting to provide visibility to senior management on spending behaviors
• Develop relationships with other departments, including Admin, People Ops, Finance, FP&A, Security, and Procurement
• Provide strategic guidance as the program grows
• Collect and analyze data for program improvement
• Improve user satisfaction

• A bachelor's degree or equivalent
• 7+ years experience working in a corporate travel department, or similar experience in the hospitality industry
• 3+ years managing a team
• Strong customer-service focus and interpersonal skills
• Strong training skills
• Thoughts about how corporate travel has changed in the post-Covid world
• Thoughts about how the hybrid workforce has changed corporate travel
• Ability to work in a high-growth tech startup environment
• Experience managing an expanding travel program
• Experience negotiating travel contracts
• Experience with an inexperienced business travel population
• Comfortable with a modern TMC+OBT solution
• Experience and ability to drive 90+% adoption of travel program
• Experience scaling a travel program at a high-growth tech company
• Strong reporting experience with the ability to build complex, customized metrics/analytics and develop recommendations from the data

New York City residents only: Minimum salary of $147,000/year + equity and benefits
*Note: Disclosure as required by NYC Pay Transparency Law.
Colorado residents only: Minimum salary of $117,600/year + equity and benefits
*Note: Disclosure as required by sb19-085(8-5-20).

#buildbelonging #LI-HY1 #LI-Hybrid