Operations Specialist Disputes (Remote)

Job Description

Aspiration is in the business of fighting the climate crisis. We help people and businesses build sustainable impact into what they do every day by making it easy, automated, and powerful -- whether it is in the ways people spend and save their money or the ways businesses engage their customers and employees. Across our initiatives--from our debit and credit cards to our global scale reforestation and carbon credit projects--the estimated cumulative climate impact of the Aspiration community thus far is the equivalent of taking every car in the state of Wyoming off the road for a year. With more than 7 million members, over $550 million in funding to date, and a commitment to plant one billion trees by 2030, Aspiration is not only a certified B Corporation but has been named to the “Best for the World” list of the top five percent of highest scored certified B Corporations five times in a row. Our Core Values are Aspiration’s guiding principles: Action : We take initiative. We are doers, not bystanders. Boldness : We don’t tinker, we transform. Customer-Centered : Our customers are at the core of our business. Delivering for them is our North Star. Diligence & Dedication : We do what we say we’re going to do, when we say we’re going to do it. Entrepreneurial : Act like an entrepreneur not an employee, generate results for the company and customers everyday.

What You'll Do

• Perform day-to-day operational processes that support our business, partners and customers
• Act at all times in a manner that is ethical and aligned with the regulatory obligations of the firm, and our partners
• Diligently review customer disputes and meet daily SLAs
• Process and decision Regulation E fraud claims and merchant disputes
• Communicate with customers via email regarding ongoing claims
• Review incoming reports from our partners
• Partner with our Customer Engagement team to provide clarity if/when customer issues arise regarding a dispute.
• Collaborate with Operations team members to help optimize tools for improved efficiency

What You'll Bring

• 2+ year experience working in a financial services environment demonstrating professionalism, growth and trustworthiness
• Experience managing workload to meet all daily deadlines
• Regulation E/disputes and chargebacks knowledge
• A functional understanding of banking and investment products
• Passion for user experience, customer service and social good
• Strong analytical skills and attention to detail
• Exceptional reading, writing, written and verbal communication skills
• Strong proficiency with personal computers (especially Macs) and business productivity software (Adobe, Google, Microsoft)

Bonus Points

• Bank card network experience including one or more of the following: card processing, card issuing, partner management, fraud systems
• Experience working in a fast-paced startup environment
• Proficiency with cloud-based business intelligence, content management or case management software

What You'll Get

• Work for a mission-driven company to transform the lives of millions by building a better, values-oriented financial firm.
• Opportunity to be part of and to contribute to ESG, as a steward of social and environmental change.
• Participation opportunities in Diversity, Equity and Inclusion employee activities and events
• Robust benefit offerings, including medical, dental, vision and 401k.
• Parental Leave expansion (12 weeks of paid leave over the course of a year)
• Pet Insurance and other voluntary benefit plan offerings
• Unlimited vacation time and 80 hours of sick time annually
• 12 Paid Holidays
• Work from home setup and equipment reimbursement
• Semi - annual performance reviews
• Employee Referral Bonus Program
Aspiration is proud to be an ESG company. We are an equal opportunity workplace and an affirmative action employer. Diversity at Aspiration is not just compliance driven. Diversity is our compass to drive equitable practices; to celebrate individuality; and to foster the uniqueness within each of us that makes our products, services, and culture better than most. Yes, we are proud to be a DEI company and we encourage everyone, inside and outside of Aspiration, to show up as you are and as you want to be, every day.

Aspiration is proud to be an ESG company. We are an equal opportunity workplace. Diversity at Aspiration is not just compliance-driven. Diversity is our compass to drive equitable practices; to celebrate individuality; and to foster the uniqueness within each of us that makes our products, services, and culture better than most. Yes, we are proud to be a DEI company and we encourage everyone, inside and outside of Aspiration, to show up as you are and as you want to be, every day. This organization participates in E-Verify. Find more information here ! #BI-Remote #LI-Remote Apply for this job