AV Support Technician

Job Description

The Squarespace IT team is looking for an AV Support Technician to join a highly motivated IT team responsible for end-to-end support of a quickly growing global company. We are looking for a versatile team player to work alongside the Senior AV Engineer and the outside AV vendor to support and manage events as well as conference room technology for 50+ rooms. You will work closely with users across the org under the direction of the Senior AV Engineer. You will occasionally partner with various teams including networking and infrastructure on AV buildouts and upgrades.

You will also grow your IT generalist skills by providing additional technical support for the office staff alongside the existing IT Support team when AV support is not required.

The ideal candidate is a fast learner with great enthusiasm, personality, and approachability who can support the AV and IT needs of global offices of all sizes and Squarespace employees of varying technical background.

You will report directly to the IT Team Manager and will be full time at the New York City office headquarters.

We have introduced our Flexible Work Philosophy for Squarespace employees, which you can find on our career page. For those who will work out of our offices 1-5 days a week, we have also introduced a detailed return to office approach to guarantee a safe return for our Squarespace employees. The safety of our people is our top priority and we will continue to monitor the status of COVID‐19.

You’ll Get To...

• Provide support for the operation and maintenance of conference room software and in-room related hardware such as cameras and phones.
• Provide support for live events, including setting up computers, codecs, and video conferencing devices, recording events and coordinating Live streaming requests.
• Perform system testing to insure equipment and room functionality are working accurately
• Ensure that all support SLAs and critical metrics are maintained
• Assist Senior AV Engineer with building standard operating procedures and documentation
• Coordinate and provide end user training
• Respond to requests for meeting tech support, escalated Service Desk tickets, room technology inquiries
• Provide professional, effective, knowledgeable, and rapid AV and IT support to staff
• Escalate client needs and technology capabilities and limitations to the supervisors/team members when client requests present logistical constraints for events
• Perform employee training on Google Meet and Zoom Video conferencing
• Continually look for opportunities to develop solutions through process automation, and improved reliability.
• Assist IT team with day-to-day activities and projects when not performing AV related tasks.

Who We’re Looking For

• 1+ years of directly-related industry experience
• Familiarity working in a professional production environment
• Must be able to set up, troubleshoot and maintain analog and digital AV systems
• Light knowledge of Apple computer troubleshooting
• Knowledge of audio mixing, microphones and recording equipment, video camera setup and removal
• Experience supporting high-level live events
• Experience writing internal and external communications (email, troubleshooting guides, vendor communications)
• Moderate experience with broadcast switching equipment
• Moderate experience with integrated room AV (Google Meet, Zoom)

Experience With Our Current Tech Stack A Plus:

• Crestron Control and Digital Media systems
• Extron streaming/recording devices
• TesiraFORTE Biamp DSP
• Shure Wireless Microphones
• Cisco Video Conferencing Codecs
• AV Matrix Switchers

Role will be split 80% AV 20% helpdesk

Benefits & Perks

• Health insurance with 100% premium covered for you and your dependent children
• Fertility and adoption benefits
• Headspace mindfulness app subscription
• Retirement benefits with employer match
• Flexible vacation & paid time off
• Up to 20 weeks of paid family leave
• Equity plan for all employees
• Pre-tax commuter benefits
• Education reimbursement
• Employee donation match to community organizations
• 7 Employee Resource Groups across locations
• Dog-friendly workplace
• Free lunch and snacks
• Private rooftop

About Squarespace

Squarespace is a leading all-in-one website building and ecommerce platform that enables millions to build a brand and transact with their customers in an impactful and beautiful online presence. Our products allow anyone at any stage of their journey to manage their projects and businesses through websites, domains, ecommerce, marketing tools, and scheduling, along with tools for managing a social media presence with Unfold and hospitality business management through Tock. Squarespace democratizes access to outstanding design, helping our customers in approximately 200 countries and territories maintain consistent branding across all digital touchpoints to stand out online. Our team of more than 1,400 is headquartered in downtown New York City, with offices in Dublin, Ireland, Portland, Oregon, and Chicago, Illinois. For more information, visit www.squarespace.com.

Our Commitment

Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customers, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.