The Vimeo Customer Support team is looking for Support Readiness Manager to join us. In this role, you will provide support readiness delivery for our growing cross-functional customer support team. You will focus on facilitating and guiding the people side of strategic and transformational changes introduced by some of our company’s most complex, and critical programs and delivering against our strategic pillars. You will design and deliver operational readiness plans across multiple programs and you’ll guide the adoption of changes among our associates and customers.
As Support Readiness Manager, you should be able to assess a project or business scenario for change impacts, identify stakeholders and build a stakeholder management plan, develop a change plan for the duration of the project, identify organizational and behavioral dependencies and risks, and consult on more tactical communications and learning plans with the support team. You’ll need to be motivated to engage with global stakeholders and the support team, agile in response to changes and needs of various stakeholders, and analytical in identifying risks, opportunities, and dependencies.
What you’ll do:
Skills and knowledge you should possess:
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Vimeo (NASDAQ: VMEO) is the world’s leading all-in-one video software solution. Our platform enables any professional, team, and organization to unlock the power of video to create, collaborate and communicate. We proudly serve our growing community of over 260 million users — from creatives to entrepreneurs to the world’s largest companies.
Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We’re proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture.
Learn more at www.vimeo.com
Learn more at www.vimeo.com/jobs
About Vimeo
Vimeo provides a powerful platform to host, share, and sell videos in the highest quality possible.
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