Senior Director of Revenue Operations

Job Description

Sift is looking for a Senior Director of Revenue Operations leader who will establish a scalable, global process to drive long-term growth.

As the Senior Director of Revenue Operations, you will be responsible for developing intelligence across the revenue funnel, implementing performance metrics, and improving the systems, processes, and data. You will work collaboratively with our sales operations team, and finance team to create and streamline processes, identify efficiencies, and share learnings and best practices.

We are looking for someone who is strategic, highly analytical, consultative, tactical, and driven with an eye toward critical thinking and problem-solving. This is a key leadership position that will work cross-functionally on operational and strategic initiatives to help us reach our growth goals.

What You'll Do:

• Establish metrics and visibility to understand the entire customer lifecycle, from lead generation through deal close and account development to monitor, analyze, forecast, and plan for the financial health of business
• Lead analysis through reports/dashboards to identify roadblocks and present strategic recommendations to GTM leadership for decision-making and investment
• Proactively identifies opportunities for sales process improvement. Works closely with sales management to inspect sales process quality and prioritize opportunities for improvement. Assists sales management in understanding process bottlenecks and inconsistencies. Facilitates an organization of continuous process improvement
• Support cross-functional strategic initiatives and link strategy to operations by partnering with key business partners including Marketing, Sales, Customer Success, and Finance, and eliminating silos.
• Oversee/manage day-to-day operations such as forecasting, reporting, territory mapping, quota setting, and CRM management
• Engage with customer success to pursue upsell, cross-sell, and retention opportunities

Your knowledge and expertise:

• 10+ years of Revenue Operations experience in fast growth, B2B Software/SaaS environment
• Effective and decisive under pressure
• Strong technical and analytical skills
• Strong leadership and communication skills for effective verbal and written communications with sales/marketing/customer service/product teams, operations specialists, and senior leadership
• Understand consultative selling (how decisions are made, who makes them, how to reach them, uncover their needs, and articulate the benefits of the product to them)
• Established processes and have driven significant change within organization

Nice to have (or excited to learn):

• Understanding of fraud prevention/security space

A little about us:

Sift is the leading innovator in Digital Trust & Safety. Hundreds of disruptive, forward-thinking companies like Zillow, and Twitter trust Sift to deliver outstanding customer experience while preventing fraud and abuse.

The Sift engine powers Digital Trust & Safety by helping companies stop fraud before it happens. But it’s not just another anti-fraud platform: Sift enables businesses to tailor experiences to each customer according to the risk they pose. That means fraudsters experience friction, but honest users do not. Sift allows businesses to scale, win, and thrive in the digital era by drawing on insights from our global network of customers.

Benefits and Perks:

• Competitive total compensation package
• 401k plan
• Medical, dental and vision coverage
• Wellness reimbursement
• Education reimbursement
• Flexible time off

Let’s Build It Together

At Sift, we are intentionally building a diverse, equitable, and inclusive workplace. We believe that diversity drives innovation, equity is a fundamental right, and inclusion is a basic human need. We envision a place where all Sifties feel secure sharing their authentic selves and diverse experiences with their teams, their customers, and their community – ultimately using this empowerment and authenticity to build trust and create a safer Internet.

This document provides transparency around the way in which Sift handles personal data of job applicants: https://sift.com/recruitment-privacy