Senior Observability Engineer

Job Description

Work beautifully

Dialpad is where work comes together—one, beautiful workspace for anywhere communication & collaboration. With the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and the world’s most advanced AI Contact Center—Dialpad is completely transforming how the world works together.

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center) , Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

About the role

We're looking for an Observability Engineer to solve those planet-spanning traffic engineering challenges. A seasoned vet who has intimate domain knowledge in how ISPs move IP traffic around the world. An architect eager to build software systems that optimize the flow of large scale media traffic and minimize service disruptions. A security expert committed to defending our customers’ communications and their ability to do business 24/7.

Responsibilities

• Maintain and troubleshoot carrier-grade IP network equipment
• Help design and implement expansions of the company’s data center infrastructure
• Plan, coordinate, and implement network and systems security measures
• Implement enhanced monitoring and tuning of network infrastructure to improve uptime and performance
• Establish a wide network of peering relationships with customers and ISPs
• Build, maintain, and improve network performance and status monitoring
  
• Build and expand the automation that controls our infrastructure

Required

• 3+ years experience configuring, deploying, and maintaining routers and switches
• Deep knowledge of routing protocols and technologies. Ex: OSPF, BGP, MPLS, VLANs
• Experience with provisioning IP transit capacity and building international backbone networks
• Experience designing, deploying, and operating a high quality multi-pop IP network
• Extensive experience monitoring IP traffic and debugging routing issues
• DDoS and attack mitigation planning
  

Preferred

• SaaS or ISP experience
• Juniper JNCIE or Cisco CCIE certification
• Datacenter design and deployment
• Experience with configuration management tools such as Ansible, Puppet, Chef, etc.
• Experience with cloud network monitoring tools: Kentik, ThousandEyes. etc
• Automation experience using a scripting language such as Python, Perl, Ruby, or Bash
• Undergraduate degree in Computer Science or Engineering

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill & Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged.

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.