Certification Program Associate

Job Description

Braze (Nasdaq: BRZE) is a leading, comprehensive customer engagement platform that powers interactions between consumers and brands they love. With Braze, global brands like Burger King, Delivery Hero, HBO Max, Mercari, and Venmo can ingest and process customer data in real time, orchestrate and optimize contextually relevant, cross-channel marketing campaigns, and continuously evolve their customer engagement strategies. And we do it at scale – last fiscal year our customers used Braze to send approximately 1.5 trillion messages to billions of monthly active users.

But we’re so much more than our platform. Although we’ve recently grown to a team of over 1,300 people, Braze still buzzes with energy, collaboration, and transparency. We value curiosity, individuality, and tenacity—as part of the team, you’ll be encouraged to take your seat at the table and create your own destiny. Our values are inspired by our employees, which means Braze is a place where you can truly be yourself. We're growing, with a focus on building for the long term under tenured leadership and continuing to evolve for the better.

Need more proof? Braze is proudly certified as a Great Place to Work® in the U.S. and the UK. In 2022, Braze ranked #1 on Fortune’s Best Small and Medium Workplace in New York, #5 on Fortune’s Best Workplaces for Millennials in the US, and #11 on Fortune’s Best Medium Sized Workplace for Women in the UK.

You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Chicago, London, Paris, San Francisco, Singapore, Tokyo, and Toronto.

Braze's Global Education Department is composed of smart people who are passionate about helping our customers use our software, from helping customers architect the right solution, to making sure they understand the technology and also supporting them if there are issues. As a Certification Program Associate, you will act as the primary point of contact for all customer certification cases by following up on incoming candidate emails with a focus on efficiency and ensuring customer satisfaction and work cross-functionally to assist with certification-related activities across the business.

You are detail oriented and organized and passionate about building and scaling programs. You are detail-oriented, results-driven, and are looking to make an impact at a fast-paced Marketing communications software company.

• Assist the Certification Program Manager by managing day-to-day tasks to grow and develop the certification program; including but not limited to serving test-takers and customers and communicating with internal and external stakeholders to grow the program
• Assist in the management of the Linkedin Certified Group of Braze Certified Professionals, including managing the addition of new members
• Manage external communications, including support requests for badges, testing issues and testing accommodations
• Serve as the point of contact for all internal process questions related to certification exams, including but not limited to: accessibility, scheduling issues, payment
• Manage vendor relationships
• Assist with development of certification programs at annual Braze conference
• Develop new communication material
• Manage internal communication pages, including making timely updates based on changes to the certification program
• Analyze internal data to understand customer usage, including risks and opportunities
• Manage candidate comments and feedback regarding exam preparation, scheduling, and results
• Manage the Braze re-certification program, including communications and outrach to certified professionals and development and management of project

• University degree: minimum B.A.
• At least 1 year of experience, preferably in project or program management

• Experience in working on a program or project
• Strong attention to detail with exceptional project management and organizational skills
• Advanced writing skills and communication skills
• Exemplary customer support skills
• Outgoing and confident personality
• Proficiency in understanding and communicating data and reporting

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $63,700 and $81,000/year with an expected On Target Earnings (OTE) between $75,000 and $90,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.

WHAT WE OFFER

From comprehensive benefits to remote availability to flexible time off, we’ve got you covered so you can prioritize work-life harmony.

• Competitive compensation that includes equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Global presence, dog-friendly offices, and remote availability
• Professional development supported by formal career pathing, learning platforms, and tuition reimbursement
• Community engagement opportunities throughout the year, including an annual company wide Volunteerism Week
• Employee Resource Groups that provide supportive communities within Braze
• Collaborative, transparent, and fun culture recognized as a Great Place to Work®

Details of these benefit plans will be provided if a candidate receives an offer of employment. Benefits may vary by location.

If you are a California resident subject to the California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act (“CPRA”) which comes into effect January 1, 2023, click here to understand how Braze processes your personal information and how you can exercise your rights.

If you are located in the EU or UK visit our privacy policy to understand how Braze processes your personal information and how you can exercise your rights.