IT Support Specialist II

Job Description

Looking for a job to get you out of bed?

We are looking for an IT Specialist in NY to provide level II IT support to employees who are both in person and remotely at our corporate and retail workforces. You’ll be an integral part of our IT team, working directly to tackle both small and large scale projects.

Casper (Casper.com) believes everyone should sleep better. The Sleep Company has a full portfolio of obsessively engineered sleep products—including mattresses, pillows, bedding, and furniture—designed in-house by the Company’s award-winning R&D team at Casper Labs. In addition to its e-commerce business, Casper owns and operates Sleep Shops across North America and its products are available at a growing list of retailers.

We are deeply committed to building a diverse and inclusive workforce so that we represent all those who dream big equally.

When you’re not catching zzz’s, this is what you’ll do

• Provide level II support for corporate and retail IT support requests.
• Setup and configuration of new hardware (computers, printers, AV equipment, network equipment) and software.
• Support and maintain our core IT services (G Suite, Meraki, Slack, Box, JAMF, AirWatch, JIRA).
• Create and revise IT operations playbooks and end-user documentation.
• Assist in carrying out small and large scale IT projects.
• This is a hybrid position requiring 3 days per week in either our spacious 3 World Trade Center or Industry City office

Our dream candidate has...

• 3+ years experience as an IT professional supporting Windows, Mac and Linux platforms.
• Highly collaborative; exceptional verbal and written communication skills.
• Certified in ITSM, A+ or ACMT preferred
• Ability to multitask and work in a fast-paced environment.
• Cohesive team player able to interface with others throughout the ticket lifecycle.
• Self starter; ability to prioritize and follow through on all tasks.
• Bachelor’s Degree in Computer Science, Information Technology or a related field preferred
• Able to lift up to 50 pounds
• Loves sleep!

The syrup on your waffles

• Participation in our HQ bonus program for some splurging.
• Medical, vision, and dental insurance to help you with those coughs or cavities (too many waffles)
• Unlimited vacation policy. We believe in the power of rest so take the time you need to recharg e.
• Work from Anywhere program where you can work anywhere around the world for up to 4 weeks per year
• A full gifted bed set when you join and product discounts for friends and family!

If you dream about this stuff this job is probably right for you. We look forward to learning more about you!

Pursuant to the Company’s COVID-19 mitigation protocols, individuals must show documented proof that they are fully vaccinated against COVID-19 upon commencing employment, subject to applicable state and local laws and legally required exemptions, including a medical condition, disability or sincerely-held religious belief. Reasonable accommodations will be considered on a case-by-case basis for exemptions to the vaccination requirement in accordance with applicable law.