Language Community Coordinator (Common Voice)

Job Description

Half a million people around the world have contributed to Mozilla Common Voice. They are language activists, software engineers, researchers and artists. The volunteer community is the beating heart of Common Voice. As the Community Manager you will be responsible for the health and vitality of that community, through improving their experience and championing their insights.

In particular, you will focus on:

1. The growth and health of the 100+ diverse language communities on Mozilla Common Voice. Helping language communities to use the Common Voice platform to collect data, understanding and supporting them, and working with collaborators around the world who are running mobilization efforts for their language communities.
2. Helping researchers, technologists and artists to use the dataset. In particular, making sure that the dataset is having a deep and positive impact through building partnerships with foundations, academics, artists and civil society organisations.

You will:

• Be in charge of iterating, monitoring and improving on key Community Health metrics
• Coordinate all key communication channels with the community - including Matrix, Discourse and Email
• Lead a communications and participation strategy for language communities - including through synchronous events and asynchronous content such as blogs and videos
• Support on-boarding for new communities through tools like Sentence Collector and Pontoon
• Deliver community liaison for wider Product and Project activities, including competitions, user testing and events
• Shape product direction - including via Product Requirements Documents - through thorough community research
• Build awareness of the dataset and how to use it through content creation, documentation and events
• Represent MCV at relevant conferences and events
• Iterate and implement our Reward, Enablement and Recognition scheme for the whole community (jointly with Technology Community Manager)

To be successful in this role you need:

• Strong knowledge of linguistics, with computational linguistics being an advantage
• To be a thorough, structured thinker - able to process complex inbound signals from collaborators and then analyze and prioritize appropriately. You should be excited by the prospect of generating generalisable models and playbooks from engaging communities, whilst also celebrating the diversity of our communities needs and experiences
• Community management experience
• Strong organization skills, able to work across a suite of administrative, planning and communication platforms
• Any of: experience in communications, online events or social science research would come in handy
• A global perspective, with genuine curiosity and compassion to help you engage sensitively with a diverse range of communities
• To find navigating many complex DEI and governance issues energizing and motivating
• Some experience working in, or closely with, a product or technology organization
• To be ready to enthusiastically engage with an evolving, scrappy project as part of a small team, within a wider organisation that is also evolving
• Strong preference will be given to those who have lived experience of linguistic diversity issues (for example. those who speak an under-resourced language)

2.5 days per week. Note, this job might suit a PhD student, or somebody seeking flexible work arrangements to support care responsibilities or creative projects.

Salary and Benefits Information:

The Mozilla Foundation is dedicated to fair and equitable compensation for our staff. We aim to pay a competitive and market-based salary that takes into consideration the responsibilities and requirements of the role. We aim to offer at the midpoint of our salary ranges for the purposes of inclusivity and fairness of our offer process and ensuring internal equity. We do not ask for, or take into account, salary histories in our offer process.

The base salary ranges, along with mid-point, for this role in each of the key countries in which we employ staff is listed below. We target the 75th percentile of market pay as a salary band midpoint for all levels, with 10% either side of the midpoint to create a salary range.

• Germany: €31,488 - €38,485 (mid-point: €34,986)
• UK: £17,923 - £21,906 (mid-point: £19,915)
• Canada: $34,686 - $42,394 (mid-point: $38,540)
• US: $29,944 - $36,598 (mid-point: $33,271)

Depending on the successful candidate’s location, we may also add in a geographic differential to this base salary that accounts for local job market weighting. This differential is applied to the above ranges. Below are some of the common cities in which we hire staff along with representative examples of salary ranges, mid-point, and the geographical differential applied:

• Inner London: £19,536 - £23,877 (mid-point: £21,706)
• Toronto: $37,426 - $45,743 (mid-point: $41,584)
• New York: $33,178 - $40,550 (mid-point: $36,865)

The range for your specific location will be discussed in screening conversations if your application is successful.

We also welcome applications from Kenya, South Africa, Tanzania and Zimbabwe.

We offer the following benefits:

• Health, Dental, and Vision Insurance
• Life Insurance + Accidental Death & Dismemberment
• Short-Term Disability and Long-Term Disability
• Employee Assistance Program (EAP)
• Retirement Plan contributions
• 20 Paid Time Off days per year (prorated) + your birthday
• Company Holidays + Shutdown
• Wellness budget
• Professional Development budget
• Top up program for Parental leaves

Benefits are subject to change at any time at the discretion of Mozilla Foundation.

Mozilla Foundation Hiring Practices:

Mozilla understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company’s core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities and expressions.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at [email protected].

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