Enterprise Account Manager I

Job Description

Braze (Nasdaq: BRZE) is a leading, comprehensive customer engagement platform that powers interactions between consumers and brands they love. With Braze, global brands like Burger King, Delivery Hero, HBO Max, Mercari, and Venmo can ingest and process customer data in real time, orchestrate and optimize contextually relevant, cross-channel marketing campaigns, and continuously evolve their customer engagement strategies. And we do it at scale – last fiscal year our customers used Braze to send approximately 1.5 trillion messages to billions of monthly active users.

But we’re so much more than our platform. Although we’ve recently grown to a team of over 1,300 people, Braze still buzzes with energy, collaboration, and transparency. We value curiosity, individuality, and tenacity—as part of the team, you’ll be encouraged to take your seat at the table and create your own destiny. Our values are inspired by our employees, which means Braze is a place where you can truly be yourself. We're growing, with a focus on building for the long term under tenured leadership and continuing to evolve for the better.

Need more proof? Braze is proudly certified as a Great Place to Work® in the U.S. and the UK. In 2022, Braze ranked #1 on Fortune’s Best Small and Medium Workplace in New York, #5 on Fortune’s Best Workplaces for Millennials in the US, and #11 on Fortune’s Best Medium Sized Workplace for Women in the UK.

You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Chicago, London, Paris, San Francisco, Singapore, Tokyo, and Toronto.

• Develop commercial relationships in collaboration with Enterprise Account Executives to increase Braze utilisation and customer ROI
• Partner closely with Enterprise Account Executives, Customer Success Managers and other Account Team members to secure contract renewals
• Nurture and close a high volume of expansion deals both upsell, cross sell and net new lines of business
• Effectively communicate customer feedback to Braze product team
• Achieve quarterly upsell and renewals targets
• Cross-department collaboration, including but not limited to Success, Sales, RevOps, Product, Legal and Marketing
• Coordinate resources to drive feature adoption
• Excellent Product knowledge
• Pro-actively analyse customer product usage/fit and identify growth opportunities
• Work with Account Executives and other Success Partners to seamlessly transition clients from pre-sales, through onboarding and into ongoing Service usage

• 2+ years of experience in Account Management, SaaS sales, or similar relevant roles, with at least half of that time spent closing and managing Enterprise customers
• Intellectual curiosity and high professional standards
• Drive, determination and accountability
• Background in Enterprise SaaS sales for Mobile and/or Marketing Technology
• Outstanding verbal, written and stand-up presentation skills, with experience of presenting value propositions to executive teams
• Intermediate to advanced knowledge of MS Office Suite (Word, Excel, PowerPoint) and Keynote
• Prior experience with salesforce.com CRM, or other CRM used to manage sales pipeline
• Excellent organisational skills and time management abilities
• The ability to handle multiple competing priorities
• Proven ability to quickly get up to speed on new cloud apps and tools
• A proven networker in your daily life
• Up-to-date on digital trends, especially in the mobile, web and email space
• Proven success navigating large organisations and the ability to quickly identify decision makers and the decision-making process for large, global brands
• Prior experience in a startup technology company a plus

WHAT WE OFFER

From comprehensive benefits to remote availability to flexible time off, we’ve got you covered so you can prioritize work-life harmony.

• Competitive compensation that includes equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Global presence, dog-friendly offices, and remote availability
• Professional development supported by formal career pathing, learning platforms, and tuition reimbursement
• Community engagement opportunities throughout the year, including an annual company wide Volunteerism Week
• Employee Resource Groups that provide supportive communities within Braze
• Collaborative, transparent, and fun culture recognized as a Great Place to Work®

If you are a California resident subject to the California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act (“CPRA”) which comes into effect January 1, 2023, click here to understand how Braze processes your personal information and how you can exercise your rights.

If you are located in the EU or UK visit our privacy policy to understand how Braze processes your personal information and how you can exercise your rights.