Store Manager - Oakbrook Center - Oak Brook, IL

Job Description

Looking for a job to get you out of bed?

Casper (Casper.com) believes everyone should sleep better. The Sleep Company has a full portfolio of obsessively engineered sleep products—including mattresses, pillows, bedding, and furniture—designed in-house by the Company’s award-winning R&D team at Casper Labs. In addition to its e-commerce business, Casper owns and operates Sleep Shops across North America and its products are available at a growing list of retailers.

We are deeply committed to building a diverse and inclusive workforce so that we represent all those who dream big equally.

When you’re not catching zzz’s, this is what you’ll do

The Business

• Responsible for meeting/exceeding sales plans and increasing Casper’s market penetration rate.
• Oversee Store P&L and achieve EBIDTA targets by managing payroll, other operating, visual and marketing expenses.
• Oversee management and movement of inventory to minimize carrying costs, reduce cost of goods and improve store productivity.
• Create business driving strategies and Quarterly/Annual business plans, which may consist of identifying marketing opportunities, new selling/clienteling strategies, event calendars, sale target setting and regular business reviews with leadership

The Customer

• Create an engaging customer experience that focuses on building relationships through the connection and relation of our brand and brand values.
• Evangelize the Casper mission of sleep and increase customer awareness
• Protect and enhance the Casper omni channel customer journey.
• Be the voice of the customer, ensuring insights and opportunities to improve brand, product and services are communicated back to the Casper organization

The Team

• Recruit, retain and develop a unique talent pool through continuous daily networking and interviewing prospective candidates.
• Develop, coach, and mentor a world class service-minded and high performing team.
• Foster an inspiring environment of engagement and learning, empowering team members to realize their full potential.
• Ensure that all training and development programs are implemented and monitored for success.
• Perform annual performance evaluations for direct reports while overseeing the process for the entire store.
• Maintain performance culture of ownership, continuous improvement and goal achievement.
• Maintain safe working conditions and facilities maintenance.
• Build and promote strong collaborative relationships across the fleet and HQ.

Our dream candidate has ...

• 5+ years minimum experience as a people leader in a retail, sales, customer service or hospitality industry.
• Exceptional leadership capabilities with a track record of attracting, developing, and motivating top talent, swiftly adapting to change, and leading others through the fast paced environments
• Financial management experience with success in driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense.
• Deep and demonstrated understanding of service excellence in a consumer environment.
• Excellent communication skills with a knack for building consensus via influence.
• The desire to work in a fast paced, entrepreneurial environment – understands the importance of experimentation and iteration.
• Fluency in Salesforce preferred
• Ability to lift at least 50lb
• Bachelor’s Degree or equivalent
• Willing to relocate for growth opportunities

The syrup on your waffles

• Employee Discount to use on whatever you like! (with a few exceptions)
• Salary to pay your bills and a potential bonus for some splurging
• Gifted Bedding after tenure milestones
• Medical, vision, and dental insurance to help you with those coughs or cavities (too many waffles...)..
• Paid Time Off
• Incentivized Referral Program