Product Manager - Shared Services (R7821)

Job Description

Job Summary:

The Shared Services Product Manager will work with Avalara's product teams to define an API-led global strategy for unified, cross-product experiences that will be consumed across Avalara and by external customers and partners. This role will also have responsibility for fundamental core platform services (e.g. catalog services) that enable integrated value delivery.

Responsibilities:

• Work with internal and external customers to acquire a deep understanding of their requirements & business needs (e.g. other PMs, operations, business development, sales, marketing & customer success teams)
• Create and update roadmap for Avalara's catalog shared service through:
• Identifying new services or features that solve problems and automate otherwise manual or redundant processes
• Establishing shared vision across company stakeholders by building consensus on priorities leading to product execution
• Research and write detailed product requirements and use cases for services to be used across Avalara's product portfolio
• Deliver requirements in partnership with Design/UX with an iterative, pragmatic approach to feature delivery
• Ensure that product requirements incorporate effective written and more creative, visual techniques (e.g. wireframes and mockups)
• Develop and articulate defensible point of views based on data from primary and secondary researching including direct customer engagement
• Ensure committed product delivery timelines are achieved across the organization including but not limited to engineering
• Define and analyze metrics that inform the success of products
• Create and drive product adoption for newly created shared services
• Develop and maintain relationships with key decision makers across the organization

Basic Qualifications:

• 5+ years experience as a product manager focused on APIs and platform services
• 7+ years overall experience with some startup experience
• Very strong technical skills. You have worked in the past as a developer and/or still enjoy writing code as a hobby.
• Experience working with partners and 3rd party developers on API development.
• Experience with agile development methodologies and toolchain (e.g. Jira)
• Experience working for leading SaaS companies with a diverse customer base spanning small business owners, SMB, and enterprise
• Demonstrated experience partnering with design teams on UI/UX
• Strong attention to detail
• Ability to drive results through influence
• Very strong English written and oral communication skills
• Bachelor's Degree in a relevant field

Preferred Qualifications:

• Experience with product information management, tax automation products, ERP, eCommerce, and other financial accounting systems
• Experience with accounting and transaction tax compliance concepts (i.e., sales tax returns)
• Experience with analytics platforms like Heap, FullStory, and Adobe
• Working on data models with hands-on SQL experience to write queries and perform data analysis

Avalara is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law.