Facilitator, Hamburger University

Job Description

Company Description

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. As the global leader in the food service industry, our legacy of innovation and hard work continues to drive us.
From drive thru updates to delivery to mobile order and pay, we are innovating quickly and growing. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements - check them out here!

We are enjoying the flexibility of a hybrid work model, in which employees spend part of their week connecting with co-workers in our state-of-the-art headquarters. Located in the booming West Loop of downtown Chicago, it's set up to be a global hub that cultivates collaboration:

• Take a class at Hamburger University
• Sample future items in our Test Kitchen
• Utilize the latest technology to connect with your team around the globe

We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone. We are interested in people who enhance our company culture: Does this role interest you? We encourage you to apply even if you don’t meet every single requirement!

Job Description

The Opportunity:
Hamburger University is McDonald’s global center of excellence for learning and leadership development. Our Hamburger University Team inspires and enables people to learn new skills and behaviors, adopt new approaches and grow to be leaders who run great restaurants. Restaurant Leaders, Mid-Managers, and Directors from across the US attend courses at HU not only have a great learning experience while in Chicago at our Global Headquarters or virtually; they also benefit from increased capability and confidence that they can apply to improve their team and restaurant’s performance.

The Hamburger University (HU) Facilitator is part of the US Learning & Development Center of Excellence during a period of unprecedented innovation and advancement. The HU Facilitator is a key contributor to delivering world class learning experiences. This role will bring to life our values and is a role model of our cultural pillars each day through everything they do. This role will report to a National Learning Manager within HU.

The Facilitator is responsible for facilitating learning experiences in classroom and virtual formats, building individuals' leadership and job-specific competencies, and improving individuals' performance and contribution to business results.

The Facilitator is required to stay current on business initiatives and resources to connect learning to current and trending business strategies and focuses. This individual may participate in needs analysis (discovery) of learning needs, recommending and evaluating learning solutions. In addition, this position supports the execution of US L&D's priorities as well as our departments’ priorities and projects as needed.

This person is a self-starter and can execute under minimal supervision. They must be a strong communicator and facilitator; able to seek new ways of doing things, open to new ways of thinking, and demonstrate agility in unfamiliar situations. This person must take initiative to drive improvements for assigned accountabilities and will have an integral role in reinventing training for the U.S. Market.
This role is location at our Headquarters (MHQ) location in Chicago, IL. No relocation assistance is available at this time.

Qualifications

• Must be fully vaccinated (i.e., at least 2 weeks after last dose) for COVID-19 and, if hired, present proof of vaccination by start date.
• Facilitates learning experiences for all levels in classroom and virtual formats
• Serves as an HU ambassador for licensees, suppliers, and employees
• Represents and maintains awareness of the brand and departments across the organization
• Communicates clearly and expressively and is easily understood, makes concise points, and displays appropriate level of energy
• Collaborates effectively with co-facilitators, superiors and vendors; both in person and leveraging technology when virtual
• Demonstrates proficiency with virtual facilitation; using unique features of classroom technology to sustain learner engagement
• Assists with needs analysis, design, and development of learning solutions; supports with recommendation of learning or performance solution
• Supports evaluation and measurement of programs and implements improvements as needed
• Coordinates logistics according to budget and other project criteria
• Supports team toward achieving department goals and priorities
• Consults and liaises with field training and field operations
• Experience and Capabilities:
• 2+ years of experience in virtual and in-person facilitation roles in corporate L&D, education, or professional settings
• Bilingual is a plus (Spanish, read, write, and speak proficiently)
• Working knowledge of adult learning theory and principles
• Excellent verbal and written communication skills
• Strong listening ability to comprehend and draw connections for learning
• Strong time management skills; ability to multi-task and perform effectively under time constraints
• Team player, highly motivated self-starter even under stressful conditions
• Ability to work with multiple internal and external customers and subject matter experts
• Advocate for personal development that maintains field relevance and future interests and applications
• Problem solving and decision making skills
• Authentic and with a high degree of integrity
• Demonstrates self-awareness and flexibility; open and responsive to feedback
• Culturally competent and sensitive to diversity
• Familiarity with Learning Management Systems (LMS) or related applications preferred
• Working proficiency with Outlook, Word, Excel PowerPoint, and WebEx (Cisco Suite: Training Center, Meetings, and Events)
• Prior experience in the Quick Service Restaurants (QSR) industry, operations, customer service and sales functions preferred
• Bachelor’s degree is a plus

Additional Information

McDonald’s is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact [email protected]

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.