RTO Trainer and Assessor (RTA) NSW/ACT

Job Description

Company Description

Who are McDonald’s?
We aim to make every moment count. We’re proud of the way we’re creating an experience to remember; reaching customers wherever they are and innovating new tastes and choices, while staying true to customer favourites. Fondly known as “Maccas”, in Australia we serve over 1.8 million customers per day and are famous in the global McDonald’s world for creating the world’s first McCafé.

Job Description

An RTO Trainer and Assessor (RTA) is responsible for facilitating learning that motivates, builds competencies, improves individual’s performance and contributes to the restaurants results. You will play a key training and development consulting position that will assist in changing behaviour to positively impact on business results. Through a fair and consistent approach to National RTO standards for student enrolment, training delivery and assessment you will assist in ensuring compliance standards are always met and outcomes are aligned with RTO goals.
What will my key accountabilities be?

Traineeship and Course Enrolment

• Assists in identifying employees for progression into traineeships
• Completes all enrolments and relevant traineeship paperwork ensuring accuracy of work
• Fulfils the role of Trainer and Assessor for participants on all RTO courses
• Works towards achievements of KPI’s as set by your manager
• Ensures the development and maintenance of training plans for each participant

Builds Relationships

• Effectively builds and maintains strong working relationships with Restaurant Workplace Supervisors, Restaurant Managers, Licensees, Operations Consultants and Management Teams
• Provides regular feedback to optimise participant development
• Builds relationships with participants that maximise learning potential
• Provides service and advice to restaurants on traineeships
• Builds and maintains relationships with local schools, Australian Apprenticeship
• Support Network and relevant external bodies

Training and Assessment

• Prepare and conduct relevant orientation sessions, structured training webinars and facilitate structured training support
• Actively contributes to internal and external audit/validation programs
• Ensures each participant has access to relevant training tools and resources
• Completes assessment on each participant and ensures adherence to VET Quality Framework

Personal Development

• Adhere to National (Standards for RTO’s) & State compliance/government guidelines
• Stay up to date with the most current and effective employee development approaches
• Remain current on operational standards, procedures, and resources to enhance the ability to provide leadership and maximise business results
• Maintain accurate and complete Personnel Competency Matrix
• Apply professional development activities as required to maintain VET and industry currency

Additional Information

Essential technical and behavioural skills

• Clear and confident communicator able to engage an audience and present information that assists all stakeholders in understanding the importance of information
• Well-organised and able to set and work to tight deadlines
• Confident in providing constructive feedback
• Passionate in sharing skills and experience to optimise learning outcomes
• Enthusiastic about training and development of people with a high focus on quality training
• Able to work independently with minimal supervision
• A current driver’s license and access to a vehicle
• Hold a current working with children check or to complete the process upon request
• Complete an Appropriate Personnel Declaration
• Complete a National Criminal Check
• Hold a Certificate IV in Training and Assessment or attend mandatory class
• Complete and maintain a Personnel Competencies Matrix
• Availability to work evening hours to conduct training and assessment
• Availability to travel to different destinations (sometimes regional), with reasonable and occasional overnight stay to fulfil requirements of the role

Desirable

• McDonald’s Restaurant Management Experience
• Demonstrated presentation skills/ experience