Job Description

Product Analyst

Kipsu is rooted in a simple, yet profound goal: Elevate service professionals to the center of the customer experience, transforming transactional interactions into fully-developed relationships through the use of our leading edge digital messaging capabilities. As one of the Twin Cities’ leading growth stage technology companies, Kipsu has cultivated a reputation for strong company culture, providing exemplary service to its customer partners, and investing in the growth of its team members. Kipsu was recognized by Star Tribune as a top small company workplace for 2021. Our Vice President of Product will be helping us conceptualize new product offerings and will be central to Kipsu’s growth over the next five years.

THE OPPORTUNITY

Kipsu's growing team of 85 is looking to hire analytical, driven, and curious individuals with 1 to 3 years of career experience to come be part of a dedicated, fast-moving team and play a role in defining how products are built and innovation is done at a proven (12 years in) tech company in downtown Minneapolis.

WHAT YOU'LL DO

With the service world becoming increasingly automated and people being replaced by bots, Kipsu leads instead by bringing humans paired with technology to the forefront of service. Kipsu provides a new way for businesses and guests to engage through real-time digital channels, transforming what it feels like to give and receive great service in real-time.

WHAT WE’RE LOOKING FOR

As a Product Analyst on our collaborative and motivated team, you’ll have the chance to:

• Work in a fast-paced environment with a team that is collaborative and adaptive to an evolving market and customer base
• Design products and write requirements for product enhancements as we expand our solution
• Understand customer problems and conduct business analysis to inform development and innovation
• Collaborate across multiple teams internally and externally on identifying needs, understanding systems, and designing solutions in order to integrate systems
• Become an expert on our product, how it’s used by our customers, and how we can maintain our status as the "best in class" solution
• Play a role in strategic planning efforts as our company matures, adds new features, and enters into new markets
• Learn and apply agile product development practices as we continuously iterate on our process and techniques to grow and mature our Product team - we think of it as a "startup within a startup"
• Collaborate with a motivated team of peers on requirements validation and feature testing to ensure the team is always putting out the best product possible

WHAT MAKES KIPSU DIFFERENT

• We’re a solid, stable growing company, and we enthusiastically embrace our founding startup spirit– everyone pitching in and working to the same goals.
• Our culture– We have a team of highly motivated colleagues who are all in it together. We all succeed as one, and we all learn from our mistakes holding our interdependence in high regard.
• Our unique philosophy– we bootstrapped this company ourselves and are in it for the long-term. There is a distinct sense of purpose and ownership at Kipsu as we do things on our own terms.
• Remarkable growth– with nearly a decade of advancement, we continue to accelerate. It’s an exciting time to be here.

The WhoWe’re hiring people who:

• Possess an enthusiastic and persistent curiosity of how things work
• Can break down complex problems into components, dive into details and buildback to a solution
• Are fearless and willing to dive into unfamiliar realms of technology, to learn, investigate, experiment, or apply
• Have an instinct to read between the lines to elicit the underlying need, asking “why” one more time
• Are comfortable presenting and articulating comlex idea to people with technical and non technical backgrounds both verbally and visually
• Can Identify dependencies in complex systems and plan, prioritize and communicate accordingly
• Technical aptitude, willingness and eagerness to bridge technical gaps between customer and product.
• See problems and take initiative to fix them, jumping into take action rather than waiting for someone else to do it
• Drive investigation and thinking using quantitative data and qualitative observations

Bonus points for experience in:

• Having an entrepreneurial streak or a history of working at startups or on side projects
• Familiarity with reading and applying API specifications, both internally and with customers
• Familiarity with relational databases and software development methodologies
• Having an engineering background, whether software, chemistry, mechanical, civil, ect
• Experimenting with technology, making websites, or designing applications

In addition to the opportunity to be a key part of a small, focused team at a successful and rapidly growing startup, we offer competitive salary and benefits, stock options, and the trust and freedom to move the proverbial needle. If you’re looking to hone your skills and learn a whole host of new ones as a valued member of our high-performing team, then we’d like to meet you.

One last thing – At Kipsu, we believe that our values, success, and future as a leader in our industry require a vibrant and diverse workforce. This is one of the many challenges we seek to solve, and we are intentional and active in recruiting talent of all identities and building an environment that is inclusive of all backgrounds. We need your contribution to our team. Please consider rolling up your sleeves and joining us on our journey.