VP, Client Services - Retail

Job Description

3Q/DEPT is leading the disruption of the growth marketing industry by turning our clients into market leaders and household names across the B2C, B2B, ecommerce, and FinTech verticals. We’re independent and values-driven, and the way we work reflects our Silicon Valley roots: we're relentless, curious, and accept no limits in driving growth for our clients and each other.
We offer full marketing services including SEM, SEO, social advertising, display, mobile, analytics, CRO, creative, and business strategy. We build and execute strategies to enable clients and our own internal teams to capitalize on opportunities, break through barriers to growth, and lead our respective fields.
We are committed to building and sustaining an environment where everyone feels psychologically safe and valued. We seek frequent, open feedback from our team and we offer company-wide training and regular, open discussions on diversity, equity, inclusion and other social issues.
3Q/DEPT offers employees flexibility with remote, hybrid, and in-office options (depending on team/location).
About You
The VP, Client Services is responsible for implementing, leading and growing client engagement for your book of accounts. You set the tone, inspiring greatness and motivating the team to not only drive high client satisfaction but also manage client expectations and ensure our programs are focused on exceeding their goals to drive limitless growth.
You are accountable for your book of business and the management activities and serving as a leader within a client team, you oversee direct reports as well as maintaining indirect responsibility for growth services. You must be adept at having difficult client and employee conversations. You must Own It, consistently setting the tone and driving your teams to Accept No Limits, challenge the status quo to drive high employee and client satisfaction by Being Inclusive and Acting for the Greater Good.
You'll be responsible for:

• Establishing and maintaining strong, strategic partnerships with the client by ensuring the successful execution of deliverables and putting forth recommendations related to applied strategy inclusive of their marketing mix, technology stack, and/or industry knowledge
• Building relationships and rapport with key senior client POCs (defined per account) looking to establish 3Q/DEPT as a strategic partner and solutions provider
• Strategically educating senior client POCs on the full suite of services across 3Q/DEPT and DEPT.
• Proactively delivering thought leadership and inspiration specific to industry, vertical and economic landscapes that evolve the way we buy media and do business
• Partnering and collaborating with other client agency/internal partners to deliver an integrated media approach across channels
• Engaging a cross-agency team to deliver high levels of service and output quality. Providing the strategic infrastructure to push the team to work/think differently.
• Immersing yourself in clients’ business: understanding their challenges, objectives, external economic environment, markets they operate in, competitive threats and relevant partner agencies; knowing their business model, how it is performing and what success looks like; knowing client’s products inside out and applying this knowledge to deliver innovative, ambitious client plans and service

You'll need to have:

• A minimum of 8 years’ paid search & social experience (spanning all core Ads & Facebook products) and a minimum 5 years of experience in a client-facing marketing role
• Proven prior work experience managing a team of 3+ direct reports / team members and demonstrated ability to mentor and develop direct reports into more senior roles
• A deep understanding of Ads/Facebook Ads Manager and be skilled at effectively communicating paid search & social goals, targets, and tactics to clients and can get into the weeds when necessary.
• The ability to audit an account and present actionable insights to a client
• The ability to provide feedback and strategic guidance to all paid media channels (search, social, shopping, display, mobile, native and video)
• To hold your own talking growth strategy, SEO, CRO, analytics and measurement with marketing managers and C-Level executives alike
• Experience acting as an escalation point for clients, evaluating team services levels and proposing improvements

About Us
3Q/DEPT’s unique culture is developed and nurtured by our fantastic people and our core values:
Be Inclusive. We value everyone’s ideas and opinions and commit to building a psychologically safe environment to foster them. Our hiring, communications, and promotions practices reflect our belief that diverse perspectives and equitable and inclusive practices continue to push us and our clients to find new ways to lead.
Act for the Greater Good. We lead with empathy and teamwork. During good times and bad, we are committed to supporting each other, our clients, and our communities.
Own It. We are accountable: to ourselves, to our teams, to our clients. We are proactive, we communicate clearly, and we follow through.
Accept No Limits. We are intellectually curious and resourceful. We constantly challenge the status quo to find or develop innovations that drive breakthrough opportunities for our teams and our clients.
We are a collaborative, open-door, best-idea-wins environment that fosters personal and company growth and has fun doing it. We promote work/life balance and encourage constant learning by offering unparalleled training, mentorship, and development for career progression. And perhaps the best, most fundamental part of our culture: authenticity.

• AdAge Best Places to Work 2020, 2021 and 2022
• One of Inc.’s Best Places to Work in 2019 and 2021
• Winner of the 2019 US Search Diversity, Inclusion and Equality Award
• Competitive compensation
• Full benefits including health, dental, vision, a 401K plan and company match, and paid parental leave
• Flexible PTO
• Flexible work-from-home policy
• Volunteer opportunities, team retreats, and lunch seminars

3Q/DEPT 's top priority is the health and safety of our employees, their families and the communities where they live and work. As part of our commitment to health and safety, we require all employees to be fully vaccinated against COVID-19 if they choose to come in to a 3Q/DEPT office, attend company events, and/or work with peers in-person at any site. 3Q/DEPT offers a reasonable accommodation process for individuals who are unable to meet our vaccination requirement due to a disability, medical condition or sincerely held religious belief.
3Q/DEPT is proud to be an equal opportunity employer, committed to evaluating all qualified candidates regardless of gender, gender identity, race, national origin, religion, sexual orientation, genetics, disability, age, or veteran status. Furthermore, we believe optimal results come from operating a meritocracy built upon diversity of thought and background and absolutely devoid of discrimination and hate speech. We do everything in our power, including strict adherence to an anti-harassment policy, to make 3Q/DEPT an inclusive, psychologically safe organization whose employees feel comfortable respectfully sharing their thoughts with each other and our leadership. Our training and mentorship programs help make sure all employees have an equal opportunity to grow and excel.