Project Manager, Client Services

Job Description

3Q/DEPT is leading the disruption of the growth marketing industry by turning our clients into market leaders and household names across the B2C, B2B, ecommerce, and FinTech verticals. We’re independent and values-driven, and the way we work reflects our Silicon Valley roots: we're relentless, curious, and accept no limits in driving growth for our clients and each other.

We offer full marketing services including SEM, SEO, social advertising, display, mobile, analytics, CRO, creative, and business strategy. We build and execute strategies to enable clients and our own internal teams to capitalize on opportunities, break through barriers to growth, and lead our respective fields.

We are committed to building and sustaining an environment where everyone feels psychologically safe and valued. We seek frequent, open feedback from our team and we offer company-wide training and regular, open discussions on diversity, equity, inclusion and other social issues.

3Q/DEPT offers employees flexibility with remote, hybrid, and in-office options (depending on team/location).

About You

We are looking for a meticulous, extremely organized Project Manager with at least two years project management experience in a very fast paced environment. The PM will own Project Management for the Client services team. They will be responsible for all marketing/campaign/strategy projects from inception through to completion. This includes identifying project scope, clarifying deliverables, anticipating needs, understanding timelines, and managing client and internal communication. They will work collaboratively with our Account Director on resourcing and project assignment. The PM will take the lead on project managing complex and/or larger projects and will also need to be comfortable in the weeds - specifically helping to drive day to day deliverables.

You’ll be responsible for:

• Project management resource on the Client Services team
• Marketing team project gatekeeper
• Project oversight and ownership
• Project scoping and requirements gathering
• End-to-end project management
• Direction and evaluation of project management process
• Building, maintaining and executing on timelines
• Project set-up and management within preferred tool
• Vetting and analysis of project feedback
• Updating and maintaining project tracking
• Act as liaison for Account teams and clients
• Tracking of each project’s status; maintaining an intimate knowledge of the project’s health, including QA oversight

You'll need to have:

• 2+ years’ experience in an agency or start-up focused role
• Experience collaborating and communicating with cross-functional teams
• Working knowledge of PowerPoint, Google Suite
• Experience with Asana (or similar project management software) a plus
• Experience in Slack or similar platform
• Great communicator and leader; and able to build rapport with people quickly and easily
• Strong time management skills
• Ability to work independently and in a team environment
• Ability to prioritize and consistently handle multiple tasks across multiple clients and teams
• Ability to handle changing priorities, while meeting deadlines
• Willingness and ability to learn

Additional things that will impress us:

• General digital marketing experience across Google Ads (FB and other channels are a plus)
• Great communicator and leader; and able to build rapport with people quickly and easily
• Ability to work in the details but also see the big picture
• Willingness and ability to learn
• Ability to keep a cool head and positive attitude when executing tasks across accounts
• Ability to develop project management skills with junior members

About Us

3Q/DEPT’s unique culture is developed and nurtured by our fantastic people and our core values:

Be Inclusive. We value everyone’s ideas and opinions and commit to building a psychologically safe environment to foster them. Our hiring, communications, and promotions practices reflect our belief that diverse perspectives and equitable and inclusive practices continue to push us and our clients to find new ways to lead.

Act for the Greater Good. We lead with empathy and teamwork. During good times and bad, we are committed to supporting each other, our clients, and our communities.

Own It. We are accountable: to ourselves, to our teams, to our clients. We are proactive, we communicate clearly, and we follow through.

Accept No Limits. We are intellectually curious and resourceful. We constantly challenge the status quo to find or develop innovations that drive breakthrough opportunities for our teams and our clients.

We are a collaborative, open-door, best-idea-wins environment that fosters personal and company growth and has fun doing it. We promote work/life balance and encourage constant learning by offering unparalleled training, mentorship, and development for career progression. And perhaps the best, most fundamental part of our culture: authenticity.

• AdAge Best Places to Work 2020, 2021 and 2022
• One of Inc.’s Best Places to Work in 2019 and 2021
• Winner of the 2019 US Search Diversity, Inclusion and Equality Award
• Competitive compensation
• Full benefits including health, dental, vision, a 401K plan and company match, and paid parental leave
• Flexible PTO
• Flexible work-from-home policy
• Volunteer opportunities, team retreats, and lunch seminars

3Q/DEPT 's top priority is the health and safety of our employees, their families and the communities where they live and work. As part of our commitment to health and safety, we require all employees to be fully vaccinated against COVID-19 if they choose to come in to a 3Q/DEPT office, attend company events, and/or work with peers in-person at any site. 3Q/DEPT offers a reasonable accommodation process for individuals who are unable to meet our vaccination requirement due to a disability, medical condition or sincerely held religious belief.

3Q/DEPT is proud to be an equal opportunity employer, committed to evaluating all qualified candidates regardless of gender, gender identity, race, national origin, religion, sexual orientation, genetics, disability, age, or veteran status. Furthermore, we believe optimal results come from operating a meritocracy built upon diversity of thought and background and absolutely devoid of discrimination and hate speech. We do everything in our power, including strict adherence to an anti-harassment policy, to make 3Q/DEPT an inclusive, psychologically safe organization whose employees feel comfortable respectfully sharing their thoughts with each other and our leadership. Our training and mentorship programs help make sure all employees have an equal opportunity to grow and excel.