Program Manager (Security & Systems), Business Operations

Job Description

Kickstarter is seeking a Program Manager to apply their love of automation and penchant for detail to the processes behind our IT, CRM, and company goal-setting programs. The salary range for this role in the United States is $80,000–105,000. As Operations Program Manager, you will care for the integrity of our IT, CRM, and company goal-setting systems. You will be broadly responsible for the efficacy of these programs within the Business Operations team remit of making our business systems more effective.

On any given day, you’ll:

• Lead migrations between vital business tools, coordinating between our IT partner and internal stakeholders
• Handle escalations and approvals on matters that cannot be resolved by our IT help desk
• Turn ad hoc requests into systematic operating procedure so that you’re never asked the same question twice
• Build out workflow automations and queries in Jira (JQL) and our Planhat CRM (light JavaScript) both by request and preemptively
• Advise team leads on data hygiene, entry, and reporting procedure in our CRM
• Analyze and report on progress towards our company goals, developing metrics and going deep in Looker and other business intelligence tools where needed
• Work with managers to ensure goal alignment with high-level company strategy
• Lead a roadmap, set in collaboration with other departments, to pursue improvements to our cross-team business processes

What makes you shine:

• You’ve done this before: a combination of IT admin, CRM admin, and goal development; you have templates in mind for common procedure but love exploring undeveloped opportunity
• Your irrepressible curiosity is tempered only by your personal standards to ask the most effective questions and reach elegant solutions that resolve multiple issues at once; your favorite problems are those in which you teach yourself new skills.
• You are a champion organizer who sweats the details and leaves everything you touch tidier than how you found it.
• You love automation. You can regale with stories of scripts you’ve written and are always thinking about ways to simplify processes without loss to quality and joy.
• You’ve built rapport across a broad range of stakeholders, knowing that interpersonal trust is what gives a project its velocity.
• The only thing better than making your team more effective is the prospect of contributing to a platform that helps make the dreams of indie creators come true.

What You'll Enjoy - A fully remote workforce with plenty of opportunities to get to know your colleagues - 100% employer-paid health plan offerings - 16 paid vacation days, 10 sick days, and a company-wide winter break between Christmas and New Years - 25 volunteer hours each year to give back to your community - 16 weeks of parental leave plus fertility/family planning resources - A 4-day/32-hour workweek! Kickstarter is currently experimenting with one so that we can all enjoy long weekends - Incredibly talented and inspiring colleagues who know how to blend their creative endeavors into their work You can read more about our benefits and working at Kickstarter at our Jobs page: https://jobs.kickstarter.com/ Our Fully Virtual Team We’re currently able to support employees based in the following US locations: CA, CO, CT, FL, GA, MA, MD, NC, NJ, NY, OR, VA, and WA. We're also able to support employees in the United Kingdom and Canada (Ontario & British Columbia). If you live in—or are willing to move to—any of these locations, we look forward to your application! If there is a required or preferred location for an open role, it will be listed in the job description. Kickstarter is an equal opportunity employer. As part of our commitment to fight for equality, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment. Kickstarter is a Public Benefit Corporation, and our mission is to help bring creative projects to life. We measure our success as a company by how well we achieve that mission, not by the size of our profits. In our charter, we spell out our mission, our values, and the commitments we have made to pursue them. Apply for this job