Technical Support Engineer - Italian Speaker

Job Description

Eaton is a power management company actively engaged in the transition towards a to a low-carbon energy future across the world. We have a particular focus on enabling the energy transition in buildings with our advanced technology portfolio including: renewable energy integration, energy storage, EnergyAware UPS, microgrids and electrical vehicle charging infrastructure (EVCI).

The Technical Support Engineer’s primary function is to deliver engineering solutions and technical support (pre-sales and/or after sales) to internal and external customers and/or the sales organization by acting as a primary point of contact on several channels: telephone, e-mail, web ticket, etc. for electrical product portfolio, in specific low voltage devices for EATON Electrical division.

The Technical Support Engineer also act as a fist point of contact for customers, and as an internal escalation point for inquiries and simple troubleshooting (hardware and/or software cases) starting from commissioning resolutions, pre-sales and post-sales. Support the process documentation and knowledge sharing sessions, tools testing and deployment and contribute to increase the customer satisfaction and the technical knowledge within the team.

She/he is for interfacing with local sales colleagues, area managers, end customers, partners wholesalers and distributors, designers and/or sales or service representative when necessary to handle a variety of pre-sales or post-sales technical support functions. Supporting the local sales functions and external customers in areas such as documentation localization, technical assistance, product or assortment specific questions, technical guidance, warranty, documentation, repair/calibration request and troubleshooting.

Your main responsibilities:

• Manage technical inquires, cross references and provide technical support in choosing the components among the EATON product portfolio and competitors. Assist internal and external customers with product selection and application assistance via email and phone.
• Provide technical support (hardware and/or software) related to EATON portfolio for a defined product division via phone/email/webchat etc. Provide level one support in testing and development for engineering software’s and tools for design and quotations.
• Support the localization of in-country based technical and commercial documentations.
• Assist customers to resolve hardware and/or software issues which might involve escalations to L2 and above technical support engineers, R&D and Product Managers. Drive customer loyalty through quality of service, improved value and through a high-performance culture.
• Own and drive the technical knowledge and expertise for the EVCI product families and help in knowledge sharing sessions for new joiners and colleagues in the BSC. Participate actively on CI projects and initiatives to increase productivity and efficiency from team activities.

Your essential skills we are looking for:

• Engineering or equivalent Technical Degree (Electrical is an advantage)
• Proven experience in Electrical field/Industrial Engineering
• Advanced understanding of electrical products and applications
• Analytical mindset, sales and business acumen
• Fluent in English and Italian

What we offer to you:

• Permanent contract in a fast-growing global company
• Challenging projects in dynamic collaborative team
• Flexible working solutions (home office, hybrid, flexible working hours) are implemented across different EMEA locations
• We make ethics and culture matter – You will enjoy working in supportive and collaborative workplace where ethics and safety are in our DNA
• We make your perspectives matter - Different points of view are what drive innovation and collaboration, and at Eaton, innovation begins with top-to-bottom diversity. Our senior leadership is made up of individuals from diverse groups to help create an environment where employees feel represented and heard at every level
• We make your growth matter - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
• We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people’s lives and the environment through power management technologies
• We make your wellbeing matter – We put your health and safety first. Wellness at Eaton is more than a program, it’s about changing the environment by offering the right tools to help empower employees to make that happen

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Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power ─ today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re accelerating the planet’s transition to renewable energy, helping to solve the world’s most urgent power management challenges, and doing what’s best for our stakeholders and all of society. Founded in 1911, Eaton has been listed on the NYSE for nearly a century. We reported revenues of $19.6 billion in 2021 and serve customers in more than 170 countries.

Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We have demonstrated our passion for sustainability with the announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030.

Eaton is committed to having a workforce that is diverse and non-discriminatory at all levels, reflecting the diversity of our customers and the varied environments in which we conduct business around the world. Our success depends on our ability to attract and retain the very best people unlimited by race, color, social or economic status, religion, national origin, marital status, age, disability, veteran status, sexual orientation, gender identity or any protected status. Eaton follows relevant non-discrimination laws and regulations in the countries where we operate. It is the policy of the Company to make all decisions regarding employment, including hiring, compensation, training, promotions, transfers, or lay-offs, based on the principle of equal employment opportunity as defined above.

Job: Engineering

Region: Europe, Middle East, Africa
Organization: ES EMEA Sales and Marketing Customer Experience

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: No